MANAGER OF CLINIC SUPPORT SERVICES

Primary Care Associates of Appleton•Appleton, WI

13h

About The Position

The Manager of Clinic Support Services is responsible for activities performed by front desk, scheduling staff/switchboard, transcription and, medical records/imaging prior authorization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred.
Computer skills required: Human Resource Information Systems; Microsoft Office Suite; EPIC Preferred with Cadence Experience.
Knowledgeable in requirements of HIPAA, HITECH, Freedom of Information Act, Tort Claims and authority agencies about the release of sensitive and confidential information.
Knowledge of and skill in the application of established principles, concepts and techniques of medical records administration to perform recurring medical records administration assignments.
Monitor and ensure pertinent patient health data are collected, stored and governed for clinical and administration decision support.
5 to 7 years of supervisory experience in patient registration and insurance verification experience in a health care setting is required.
Knowledge of various types of insurance plans and payors required

Nice To Haves

Previous management experience preferred
Strong organization skills
Demonstrates self-starter behavior
Possess a high degree of confidence
Possess a high degree of independent judgement
Acts independently and will deal with a certain level of ambiguity
Ability to work well with all customers of Primary Care Associates
Ability to function as a part of a team with cooperative attitude
Ability to work under pressure and in a fast-paced environment
Ability to prioritize and work efficiently
Strong accounts receivable and clearing house experience
Advanced understanding of billing, accounts receivable, and financial reporting

Responsibilities

Provide leadership and direction for Clinic Support Services departments, ensuring alignment with the organization’s vision and values.
Maintains positive relationships with all customers, employees, providers, and patients.
Establish employee relationships and maintain a high level of visibility and accessibility.
Lead change initiatives, supporting the organizational changes for staff and providers and developing strategies for successful implementation.
Work in collaboration with the HIPAA Privacy Officer.
Responsible for developing, updating, and implementing policies and procedures for the collection, storage, maintenance, retrieval, and disposition of patient health records.
Lead initiatives to improve upfront cash collections through efficient collection processes.
Utilize data to track performance indicators such as registration accuracy, denial rates and collection rates.
Serve as the primary point of contact for clinic support services inquiries for the clinic.
Maintain staff schedules to assure adequate staffing within departments.
Ensure compliance with all regulatory requirements within the departments.
Develop denial metrics for the radiology prior authorization team to ensure the organization is meeting benchmarks.
Develop metrics with transcription team to ensure timely completion of transcription, which allows for claims to be dropped timely.
Utilize Epic system to review dashboards, reports and work queue monitoring to improve accuracy and overall metrics.
Effectively manage and direct all areas to ensure quality, productivity, and excellent customer service.
Ensure the accuracy and completeness of daily registrations.
Interdepartmental collaboration with all Leadership Team members.
Responsible for the education of all staff and must assure all staff is competent.
Manages multiple departments/staff and assures all issues are addressed timely.
Provides clear communication and expectations for staff.
Complete performance evaluations timely based on organizations policy.
Completes tasks and assignments in a timely, accurate and efficient manner.
Works in department for all roles.
Performs other related duties as assigned by leadership.
Directly supervises 25 employees within the listed department(s).
Carries out manager responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Conducts evaluations of departmental activities to ensure current professional standards are met and makes recommendations for change when required.
Develop strategic/tactical plans for medical records.