Manager of Consumer Experience (CX) Design

Sanofi • Cambridge, MA

1d

About The Position

As Manager of Consumer Experience (CX) Design within our Digital team, you will drive the vision and responsibility of providing world-class user experiences and lead product design globally for Sanofi products and ecosystem in our R&D and employee experience domains. You will partner with CX strategists, researchers, Product Owners, and engineering teams to develop amazing user experiences. In this role, you will play a key strategic role in shaping and driving the future of Sanofi CX by exemplifying thought leadership, providing mentorship, and managing talented teams of product designers. This position requires a blend of product vision, organizational leadership, and a high bar for craft. You will drive collaboration, transparency, and clarity between multiple teams and functions while cultivating a culture of user-centric design. Top-notch Product Design capabilities and Human-Centered Design process and methodologies are a must. Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

Requirements

• Bachelor's degree or equivalent work experience in Design, HCI or related field.
• 10+ years of experience creating strategy and designing products
• Proven experience in creative/design operation and management experience is a must
• Dynamic design portfolio that shows your design process, and shipped products is a must
• Experience managing team of UX/Design professionals and delivering projects in a large scale, complex enterprise environment
• Experience with iterative design sprints and lean, Agile development process
• Advanced Product Design skills and Human-Centered design methods in practice that meet user needs and business goals
• Demonstrated ability to navigate complex problems in developing holistic solutions for product and its UX ecosystems
• Mastery of design and prototyping tools such as Figma, Miro, Adobe creative suite and other design tools
• Expert knowledge and experience with Design Systems and all various platforms human interface guidelines: iOS, Android, LMS and connected platforms
• Ability to manage multiple projects and an ability to prioritize and organize to meet tasks and deadlines
• Deep understanding of web technologies such HTML, CSS and JavaScript
• Excellent verbal and written communication skills with Excellent communication skills with the ability to listen, articulate positions, and advocate designs.
• Must be a vibrant and engaging communicator who can present concepts and ideas to all levels of the company

Nice To Haves

• Master’s degree in relevant field a plus
• Familiarity with pharma/health technology is a plus.
• You balance design strategy and execution simultaneously with strong attention to details, especially in crafting the ideas, education across different functional teams and following through with successful execution.
• You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation.
• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.
• You have an intellectual curiosity that inspires others around you.

Responsibilities

• Design team leadership
• Responsible for all aspects of our product design function and overseeing design delivery at our global delivery hubs in U.S., Paris, Hyderabad/India and potentially Asia
• Create and nurture a culture that cultivates talented User Experience teammates, solves complex design problems, and delivers simple product solutions.
• Drive the unified user experience and design in collaboration with CX colleagues, business and technology leaders; respond to organizational changes as they occur
• Manage a group of talented Product Design professionals to deliver high quality, on-time design deliverables, accounting for on-the-fly program needs and changes as they occur.
• Attract, hire, and grow an excellent design team.
• Provide leadership, direction, and mentorship across a multi-disciplinary organization of interaction designers, visual designers, prototypers.
• Facilitate success of direct reports in meeting their (and their team's) goals by supporting them in turning their strengths into higher performance, and by helping them grow where needed.
• Design strategy and vision setting
• Drive design innovation and engage team in emerging UX trends.
• Lead all phases of UX design work: distilling research, design ideation, prototyping, final spec design, and implementation.
• Operational excellence
• Champion human-centered design and mature our lean UX practices across our team and at our delivery hubs
• Integrate design within the Consumer Experience and digital development process and be an advocate for design within Digital, partner organizations and stakeholder groups.
• Make tough calls around priorities and stand for quality when products are not ready to ship.
• Drive design strategy, operational and execution excellence, while leading creative and holistic thinking at scale across diverse product releases, platforms and devices
• Lead, evangelize and share best practices
• Drive and document design standards, specifications, and patterns across products systemically
• Collaborate with cross-team on process improvements and tool implementation to support those processes.
• Keep well in touch with all areas of project management, to ensure that your team is on schedule and succeeding from a design standpoint - detailed project planning, budgeting, and team capacity planning in collaboration with cross-functional groups
• Ensure approved projects remain within approved budgets through proper allocation of your staff and use of contract help when required

Benefits

• Bring the miracles of science to life alongside a supportive, futurefocused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Join the digital force behind Sanofi’s AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.
• Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever.
• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager