MANAGER OF FINANCIAL COUNSELING

Cook County • Chicago, IL

5d • Onsite

About The Position

The Manager of Financial Counseling is a position with responsibility for expanding on and implementing leading practice financial counseling protocols in the organization. This position is responsible for the growth, training, development, maintenance of performance of financial counseling staff and management. This position also oversees outsourced services related to financial counseling, including vendor management for charity care.

Requirements

• High school diploma or equivalent with six (6) years of experience within patient access or patient accounting
• OR
• Bachelor’s degree from an accredited college or university with three (3) years of experience within patient access or patient accounting
• Three (3) years of supervisory experience

Nice To Haves

• Membership with the Healthcare Financial Management Association
• Knowledge of the following software programs: Windows based software including Word, PowerPoint, and Excel
• Understanding of Federal, State, Local, and Agency healthcare laws, standards and financial Regulations
• Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds
• Demonstrates sensitivity and respect in working with patients
• Written and verbal communication, ability to prepare reports and make presentations
• Analytical skills, problem solving skills
• Conflict management skills
• Strong decision-making skills and ability to use professional judgment
• Attention to detail
• Work to deadlines
• Strong project management skills

Responsibilities

• Collaborates with the Department Leadership in developing the overall strategy for the standardization of financial counseling services across Cook County Health (CCH).
• Provides direction to financial counseling supervisors and staff.
• Ensures that financial counseling processes and services are continuously monitored for quality and efficiency. Engages in process and quality improvement activities.
• Enhance and maintain own professional growth and development through participation in relevant educational programs, literature, in-service meetings, workshops and seminars.
• Provides information and input on the implication of policies and procedures being formulated and recommends specific action.
• Approves policies, procedures and budgets.
• Understands/interprets compliance regulations, standards and directives regarding governmental / regulatory agencies and/or third-party payers and how these regulations affect patient access.
• Actively participates in department and hospital committees, as well as in special projects.
• Engages in daily contact with financial counseling supervisors, weekly contact with all financial counseling staff, external eligibility agencies,
• Works to achieve 100%25 financial screening for all uninsured scheduled inpatients and high dollar outpatients. Standardized processes for financial screening across the organization, including admissions, outpatient ambulatory areas, clinics and ED for all facilities. Improved collection of copays and deductibles for all scheduled admissions and high dollar outpatient areas.
• Adheres to all CCH and facility policies and procedures, including but not limited to code of ethics, hospital identification requirements and dress code policy.
• Adheres to and supports the mission, vision, values, goals and objectives of CCH.
• Completes annual educational requirements.
• Maintains and complies with regulatory requirements.
• Participates in hiring process, including interviewing for Financial Counseling department.
• Performs other duties as assigned

Benefits

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
• For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

What This Job Offers

• Job Type: Full-time
• Career Level: Manager