Manager of Personal Trust Administration

Stifel•Saint Louis, MO

About The Position

The Manager of Personal Trust Administration leads all aspects of trust and estate administration, ensuring compliance with Stifel Trust standards and best practices. This role oversees a team of experienced Trust Officers and Trust Associates, providing strategic guidance, operational leadership, and support on complex administrative matters.

Requirements

Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc.
Expertise in the administration of trusts, thorough understanding of legal, investment and tax principals, in depth knowledge of complex estate planning and the ability to apply the concepts.
Demonstrated professionalism, integrity, maturity, intellectual curiosity, initiative and good judgment.
Take pride of ownership for wins and accountability for losses/mistakes.
Ability to use logic and reasoning to identify complex problems, review related information, and develop options to then implement solutions.
Ability to assess liability and react appropriately and promptly.
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Minimum Required: Bachelors degree in Business, Finance or related field, or equivalent experience.
Minimum Required: 10+ years' experience in Trust Administration or Estate Administration, 10+ years' experience in staff management.
Minimum Required: CTFA or CFP.
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Nice To Haves

Preferred: MBA, JD, or LLM.

Responsibilities

Manage administrative employees including all levels of Trust Officers and Trust Associates.
Manage employee activities such as conducting annual performance reviews and making recommendations for salary increases, bonus payments, and promotions where appropriate.
Oversee the training and development of new employees and coach and develop existing employees including guidance to help employees reach career goals.
Interview and hire new employees as needed.
Oversee the administration of all Stifel Trust accounts to ensure compliance with various state laws and regulations while adhering to the governing instrument.
Work with Trust Officers on complex issues including communications on complaints, litigation or other sensitive matters that may involve attorneys, CPAs, FAs, and clients.
Manage a small account load of complex trust and estate accounts.
Approve higher-dollar discretionary distributions and all distributions of trust assets ensuring distributions are allowed under the trust instrument and appropriate for the account.
Lead and/or participate on several Stifel Trust Committees to ensure new business, administration, and investment decisions and actions are in compliance with Stifel Trust policy and procedure and various regulations.
Manage the administrative systems, processes, policies and staff to support organizational effectiveness.
Review staffing needs and makes recommendations for increases in staff to President / COO as needed.
Responsible for improving and maintaining department's procedures and efficiencies to cultivate and deliver excellent client experience and employee satisfaction.
Review new vendors based on administrative or client needs and existing vendors to determine continued effectiveness.
Meet with auditors and regulators as required to explain the departmental policies, procedures, and controls.
Answer general questions from the field related to estate and trust administration, including revocable, irrevocable, charitable, special needs, and insurance trusts.