Manager of Strategic Execution

Lucent Health Solutions LLC • Nashville, TN

1d

About The Position

The Manager of Strategic Execution is responsible for driving cross-functional projects and serving as the primary liaison between the Funding team, internal departments, and external partners for a Third-Party Administrator (TPA). This role focuses on payment operations strategy, vendor management, process improvement, and issue resolution to ensure accurate, timely, and compliant disbursements. The position blends day-to-day operational coordination with long-term strategic initiatives that enhance efficiency, scalability, and stakeholder experience.

Requirements

• Bachelor’s degree in Business Administration, Finance, Healthcare Administration, or related field (or equivalent experience).
• 5+ years of experience in TPA operations, healthcare payments, finance operations, or project management.
• Strong understanding of claims payment lifecycle, self-funded health plan administration, and disbursement methods (EFT, VCC, check).
• Experience managing vendors and cross-functional initiatives.
• Proven project management and organizational skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Process improvement mindset with experience in workflow optimization.
• Proficiency in payment platforms, reporting tools, and Microsoft Office Suite (advanced Excel preferred).

Responsibilities

• Lead and execute special projects related to payment operations, Funding team optimization, and vendor integrations.
• Identify process improvement opportunities and implement scalable, technology-driven solutions.
• Develop project plans, timelines, success metrics, and status reporting for leadership.
• Partner with Compliance, Finance, Claims, and IT to ensure initiatives align with regulatory and operational requirements for self-funded plans.
• Serve as the central point of contact between the Funding team and internal departments (Claims, Eligibility, Finance, Account Management, Compliance, IT).
• Act as relationship manager for external payment vendors, print vendors, banking partners, and platform providers.
• Translate operational needs into business requirements and ensure effective communication across stakeholders.
• Facilitate recurring meetings, business reviews, and performance updates.
• Oversee resolution of complex payment issues, including escalations related to EFTs, virtual cards, checks, and reconciliations.
• Coordinate root cause analysis and implement corrective and preventive actions.
• Monitor payment workflows to ensure timeliness, accuracy, and alignment with SLAs.
• Support month-end and ad hoc reporting, including payment tracking and exception trends.
• Manage day-to-day operational relationships with payment and disbursement vendors.
• Track vendor performance against contractual obligations and service standards.
• Coordinate system updates, testing, and implementation of new payment capabilities.
• Ensure business continuity and contingency planning for payment processes.
• Partner with Operations leadership to align payment processes with claims administration workflows.
• Support client implementations, onboarding, and transitions related to payment solutions.
• Assist with audit requests, client reporting, and compliance documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level