Manager of Supportive Services and Housing

Waypoint•Rochester, NH

3d•Hybrid

About The Position

Waypoint is seeking an exceptional, mission-driven leader to serve as our next Manager of Supportive Services and Housing. This is a high-impact leadership role responsible for advancing innovative, trauma-informed services for youth and young adults experiencing homelessness. We are looking for a strategic thinker, a dynamic people leader, and a compassionate advocate—someone who brings both operational excellence and deep commitment to improving outcomes for vulnerable populations. If you thrive in complex environments, inspire high-performing teams, and are passionate about systems change, this role is for you. The Manager of Supportive Services and Housing will provide leadership, oversight, and strategic direction for programs serving homeless youth and young adults. This role ensures high-quality service delivery, strong community partnerships, and measurable outcomes aligned with Waypoint’s mission and values. You will oversee multidisciplinary teams, manage program performance, and play a key role in shaping regional strategies to address housing instability and youth homelessness.

Requirements

Bachelor’s degree required; Master’s degree in Social Work, Public Administration, or related field strongly preferred
5+ years of progressive leadership experience in human services, housing, or related field
Demonstrated experience managing complex programs and leading multidisciplinary teams
Deep knowledge of homelessness, housing systems, and youth/young adult services
Strong financial acumen, including budgeting and contract management
Exceptional communication, relationship-building, and problem-solving skills
This position requires a consistent on‑site presence, strong follow‑through, timely decision‑making, and proactive communication to maintain operational stability
The Manager will be based primarily in Rochester (approximately 70%) and will travel throughout the Tri‑City Region, Merrimack County, and Manchester (approximately 30%)

Nice To Haves

Strategic mindset with the ability to translate vision into action
Passion for equity, inclusion, and trauma-informed care
Experience driving systems-level change and innovation
Confidence navigating ambiguity and leading through growth and change

Responsibilities

Provide leadership, oversight, and strategic direction for programs serving homeless youth and young adults
Ensure high-quality service delivery
Maintain strong community partnerships
Achieve measurable outcomes aligned with Waypoint’s mission and values
Oversee multidisciplinary teams
Manage program performance
Play a key role in shaping regional strategies to address housing instability and youth homelessness

Benefits

Full comprehensive benefits package including Paid Family Medical Leave and Pet Insurance
Flexible hybrid work schedule (remote, community-based, office)
Professional growth and career advancement opportunities
Diverse and accepting organizational culture
Retirement planning with company match
Ample paid time off, consisting of personal, sick, vacation and 10 paid company holidays.
Employee educational assistance
Generous mileage reimbursement
Half day Fridays for summer along with summer camp reimbursement
Qualifying non profit loan forgiveness agency