Manager, Operations 3PL

Knipper•Charlestown, IN

5d•Onsite

About The Position

Overview The Manager, Operations, 3PL role is responsible for the effective management and leadership of a cGMP warehouse operation, and the personnel in supporting roles. This includes all aspects of the warehouse operation; receiving, storage, picking, inventory control, shipping and product returns and includes products classified as controlled substances, temperature sensitive and hazmat. Prioritize the daily workload to ensure effective use of resources, with a focus on inventory accuracy, cGMP’s, Standard Operating Procedures, Client Specific Business Rules, safety, and operating metrics. Support internal and external clients. Must be available to work the hours of 3:30pm-12:00am ET Tuesday-Friday & 10am to 6:30pm ET Saturday; based out of our Charlestown, Indiana location. Responsibilities Maintain a safe working environment for all associates. Maintain inventory accuracy levels at 99% or better. Ensure Warehouse resources are effectively deployed to meet fulfillment requirements for client service level agreements. Ensure all warehouse operations comply with security procedures in the facility. Ensure storage and staging areas are consistently maintained according to requirements in SOP’s and are organized, clean and accurately stored/staged. Drive continuous improvement process for inventory record accuracy throughout all operations. Ensure proper coordination of incoming and outgoing materials to meet deadlines and delivery requirements. Ensure the timely and appropriate handling, recording and reconciliation of return shipments. Ensures all direct reports have clearly defined roles and responsibilities, monitors employee performance to ensure maximum utilization of resources. Identify areas for improvements and initiate changes to departmental processes and procedures. Promote cooperation, teamwork and open communication company-wide by supporting all internal customers. Maintains up-to-date and accurate departmental SOPs. Provides training and counseling to ensure SOPs are followed. Promote and model behavior that support company policy for business conduct; defined as CHART principles; Caring, Honesty, Accountability, Respect & Trust. The above duties are meant to be representative of the position and not all-inclusive.

Requirements

Four-year college degree and/or extensive experience managing a complex integrated materials handling environment, preferably in a pharmaceutical, or other cGMP warehouse environment.
Eight (8) years inventory/warehouse experience with three to five years of experience in warehouse environment.
Strong interpersonal skills
Experience in WMS setup and system utilization
Excellent problem-solving skills
Excellent communication skills including but not limited to documentation, presentation and facilitation skills
Training and instructions

Nice To Haves

Manhattan SCALE experience a plus
Ability to “think” process flows is a plus in a regulated environment
Multitask balancing objectives along with issue resolution and day to day activities

Responsibilities

Maintain a safe working environment for all associates.
Maintain inventory accuracy levels at 99% or better.
Ensure Warehouse resources are effectively deployed to meet fulfillment requirements for client service level agreements.
Ensure all warehouse operations comply with security procedures in the facility.
Ensure storage and staging areas are consistently maintained according to requirements in SOP’s and are organized, clean and accurately stored/staged.
Drive continuous improvement process for inventory record accuracy throughout all operations.
Ensure proper coordination of incoming and outgoing materials to meet deadlines and delivery requirements.
Ensure the timely and appropriate handling, recording and reconciliation of return shipments.
Ensures all direct reports have clearly defined roles and responsibilities, monitors employee performance to ensure maximum utilization of resources.
Identify areas for improvements and initiate changes to departmental processes and procedures.
Promote cooperation, teamwork and open communication company-wide by supporting all internal customers.
Maintains up-to-date and accurate departmental SOPs.
Provides training and counseling to ensure SOPs are followed.
Promote and model behavior that support company policy for business conduct; defined as CHART principles; Caring, Honesty, Accountability, Respect & Trust.