Manager, Operations-Driver Experience (Last Mile Delivery)

Walmart • Bentonville, AR

2d • $70,000 - $130,000

About The Position

As the Manager, Operations – Driver Experience, you will play a critical role in advancing the end-to-end journey of Spark drivers within Walmart’s Last Mile Delivery network. Your work will be centered on uncovering driver pain points, identifying operational and product defects, and championing improvements that enhance reliability, efficiency, and satisfaction for our delivery partners. You will transform data into meaningful insights—surfacing trends, diagnosing performance challenges, and telling compelling stories that influence decisions across the business. By grounding the organization in the realities of the driver experience, you will help shape strategies that reduce friction, improve platform usability, and strengthen Spark’s position as the gig driver platform of choice. This role is inherently cross-functional. You will partner closely with product, engineering, operations, marketplace, design, field teams, and business leaders to ensure the driver voice is represented in roadmaps, policies, and operational workflows. Your ability to connect insights to action will directly impact how Walmart scales Last Mile Delivery, supports drivers, and their delivery experiences.

Requirements

• Strong analytical and problem-solving skills, with the ability to translate complex data, operational trends, and driver feedback into clear insights and prioritized actions.
• Experience driving customer, driver, or user-experience improvements, ideally in operations, marketplace, delivery logistics, or a similarly fast-moving environment.
• Exceptional communication and storytelling abilities, capable of influencing cross-functional teams and leadership through clear narratives, data-backed recommendations, and strategic insight.
• Proven success working cross-functionally, building alignment across product, engineering, operations, design, and business teams to solve problems and execute initiatives.
• A bias for action and comfort with ambiguity, thriving in a fast-paced environment while delivering high-quality work, owning outcomes, and continuously seeking opportunities for improvement.
• Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Nice To Haves

• Supervising Associates
• Masters: Economics
• Project Management - Project Management Professional - Certification

Responsibilities

• Be a change agent who uses data, insights, and driver feedback to identify experience defects and drive business decisions.
• Be a visionary and strong storyteller, translating complex operational challenges into clear, actionable strategies that improve the driver journey.
• Strategically evaluate business issues, connecting the needs of drivers and the business to insights that influence priorities and roadmap direction.
• Influence stakeholders and lead cross-functional collaboration, gaining buy-in and driving alignment across product, engineering, operations, and leadership.
• Thrive in a fast-paced environment, communicating effectively in multiple settings while delivering high-quality results and continuous improvement.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager