MANAGER, OPERATIONS-CA

YKK AP America Inc.•Rancho Cucamonga, CA

About The Position

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.Summary: The purpose of this position is to manage and coordinate activities of production, order entry, customer service, project coordination, shipping, facilities maintenance, and inventory control within the branch by performing the following duties personally or through subordinate employees.

Requirements

Bachelor’s degree in Business, Operations Management, or related field (relevant education, training and experience may be considered)
5+ years of operations leadership experience in production, assembly, or manufacturing preferably within the fenestration, building materials, or construction products industry
Strong knowledge of window and door fabrication processes, including vinyl, aluminum, wood, or composite systems preferred
Experience managing logistics, inventory and customer service teams

Responsibilities

Prepares, schedules, and coordinates activities for fabrication, inventory and customer service activities to meet customer needs while utilizing branch resources and ensuring results meet quality expectations
Reviews production and operating reports and resolves operational, manufacturing, maintenance and inventory problems to ensure minimum costs and prevent operational delays
Resolves worker grievances or submits unsettled grievances to Branch Manager for action
Compiles, stores, and retrieves production data
Provides customer service, assist with order entry and shipping or fabrication when needed
Resolves customer service issues such as RMA's, QC reports, credits, and "no charge" invoices
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems