Manager OR Pharmacy Operations

Lurie Children's Hospital•Chicago, IL

13d

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description General Summary: Manages the professional and operational activities of the department, assuring high quality, accurate, efficient and complete pharmacy services. Coordinates the day-to-day activities of the department. Responsible for the efficient use of both physical and human resources. Facilitates the operation and growth of Pharmacy Services and its staff members through encouragement, education and mentorship. Essential Job Functions: Leadership Competencies Personal Leadership • Acts with integrity • Builds trusting relationships • Approachable; seeks to be helpful • Leads from strengths and strives to improve weaknesses • Thinks strategically and communicates with others frequently • Leads with flexibility and adaptability • Models and holds self accountable for Lurie Children’s values and core competencies (service, innovation, and teamwork) • Leads with courage and confidence • Seeks to continuously learn and improve by soliciting and acting on feedback • Takes initiative to build knowledge by leveraging resources and asking questions Organizational Awareness and Alignment • Shares subject matter expertise • Frequent and clear communication in all directions to ensure alignment • Identifies and collaborates with stakeholders to achieve results; drives to operational excellence • Is a good financial steward • Is an advocate for self and team members • Understands and models the Lurie Children’s culture by living the service principles and values • Thinks strategically and shares knowledge; sets and communicates priorities while cascading Lurie Children’s strategic goals • Understands organizational structure and navigates successfully • Builds and leverages relationships with stakeholders inside Lurie Children’s and beyond own team Leading Through Change • Leads change confidently and with competence by owning the message and “walking the talk” • Is strategic and helps others by communicating often, including providing rationale and vision for changes • Asks questions and shares assumptions to support and lead others through ambiguity • Is a self-directed learner; gathers knowledge about healthcare climate and cascades to others • Communicates and facilitates each initiative to adapt to a rapidly changing healthcare climate • Continuously evaluates and improves upon the change to speed up decision making and ensure the optimal solution is reached Influencing and Leading Others • Provides clarity by defining roles, responsibilities, and priorities • Holds self and others accountable • Helps team members grow and develop by finding opportunities and giving frequent feedback • Identifies gaps in team’s skills • Shares or develops tools and resources to fill gaps • Leads with compassion and authenticity • Increases span of influence with stakeholders beyond direct reports • Actively listens and seeks to understand • Breaks down complex problems and helps to set goals and expectations • Engages and empowers others; has a mindset of developing others for their own growth and the organization’s success • Champion of Lurie Children’s mission and strategic goals by modeling the service principles • Proactively addresses performance issues and conflict Area Specific Job Accountabilities • Manages the professional and operational activities of the department. Assures high quality, accurate, efficient and complete pharmacy services. • Supervises, coordinates and organizes the day-to-day operational activities in the pharmacy and has authority and accountability for the management of pharmacy employees. • Oversees the provision of safe, effective, and efficient operational aspects of pharmacy services including but not limited to: medication procurement, storage, security, preparation and distribution. • Organizes and prioritizes the pharmacy workload and collaborates with technicians, pharmacists, and management team to effectively manage daily operations. • Routinely evaluates pharmacy services and identifies, develops, and implements ways to improve productivity and efficiency. • Ensures adequate staffing to perform the daily departmental functions. Oversees scheduling of pharmacists and technicians. Manges staffing in case of unplanned absences and redirects staff when necessary. • Staffs and performs duties of a Clinical Pharmacist. The percentage of online and offline time will be determined by the Pharmacy Senior Director and is dependent on the area that is being managed and can range from 20% to 100% offline. • Leads and/or participates in the pharmacy employee recruitment process. • Coordinates staff development and training in medication distribution workflows, compounding/ preparation of medications, high risk medications, handling of hazardous drugs and ensures pharmacy staff is competent to perform job functions with routine maintenance and auditing. • Measures the performance of pharmacy staff and, when appropriate, oversees employees’ corrective action plans in disciplinary situations according to the organization’s policies and in coordination with the Human Resources. • Oversees timekeeping and productivity for staff and addresses variances to expectations according to system and departmental policies. • Conducts annual performance appraisals for direct reports. • Remains updated on regulatory requirements and ensures compliance with all regulatory standards, including but not limited to The Joint Commission, Centers for Medicaid and Medicare Services (CMS), United States Pharmacopeia (USP) 795, 797, 800, IL State Board of Pharmacy, and Drug Enforcement Agency (DEA). • Ensures pharmacy activities are performed in accordance with all applicable Federal and State laws, applicable regulatory bodies, and policies and procedures of the organization and the department. Ensures that policies and procedures are properly administered. Develops new policies and procedures; and routinely evaluates and updates existing policies and procedures as needed. • Coordinates the performance of all aspects of the quality improvement and quality control program of the department. Assists in maintaining quality data collection systems that enable monitoring of service levels. • Coordinates and implements activities related to formulary maintenance and management of drug shortages. • Serves on interdisciplinary committees as a pharmacy liaison and subject matter expert on pharmacy services, procedures, and activities. • Attends and participates in internal or external user groups and professional organizations to enhance professional knowledge. • Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Creates an environment of high morale and motivated professionals. Works cooperatively with other staff members to enhance the team concept

Requirements

Graduate from an American Council for Pharmaceutical Education accredited College of Pharmacy required.
Licensed or eligible for licensure as a Pharmacist by the State of Illinois.
Excellent communication and presentation skills.
Has essential team building skills.
Strong analytical and problem-solving skills
Knowledge of Pharmacy Operations Best Practices.

Nice To Haves

Advanced degree, residency or specialized training in pediatrics preferred.
Prior hospital and leadership experience preferred.

Responsibilities

Manages the professional and operational activities of the department. Assures high quality, accurate, efficient and complete pharmacy services.
Supervises, coordinates and organizes the day-to-day operational activities in the pharmacy and has authority and accountability for the management of pharmacy employees.
Oversees the provision of safe, effective, and efficient operational aspects of pharmacy services including but not limited to: medication procurement, storage, security, preparation and distribution.
Organizes and prioritizes the pharmacy workload and collaborates with technicians, pharmacists, and management team to effectively manage daily operations.
Routinely evaluates pharmacy services and identifies, develops, and implements ways to improve productivity and efficiency.
Ensures adequate staffing to perform the daily departmental functions. Oversees scheduling of pharmacists and technicians. Manges staffing in case of unplanned absences and redirects staff when necessary.
Staffs and performs duties of a Clinical Pharmacist. The percentage of online and offline time will be determined by the Pharmacy Senior Director and is dependent on the area that is being managed and can range from 20% to 100% offline.
Leads and/or participates in the pharmacy employee recruitment process.
Coordinates staff development and training in medication distribution workflows, compounding/ preparation of medications, high risk medications, handling of hazardous drugs and ensures pharmacy staff is competent to perform job functions with routine maintenance and auditing.
Measures the performance of pharmacy staff and, when appropriate, oversees employees’ corrective action plans in disciplinary situations according to the organization’s policies and in coordination with the Human Resources.
Oversees timekeeping and productivity for staff and addresses variances to expectations according to system and departmental policies.
Conducts annual performance appraisals for direct reports.
Remains updated on regulatory requirements and ensures compliance with all regulatory standards, including but not limited to The Joint Commission, Centers for Medicaid and Medicare Services (CMS), United States Pharmacopeia (USP) 795, 797, 800, IL State Board of Pharmacy, and Drug Enforcement Agency (DEA).
Ensures pharmacy activities are performed in accordance with all applicable Federal and State laws, applicable regulatory bodies, and policies and procedures of the organization and the department. Ensures that policies and procedures are properly administered. Develops new policies and procedures; and routinely evaluates and updates existing policies and procedures as needed.
Coordinates the performance of all aspects of the quality improvement and quality control program of the department. Assists in maintaining quality data collection systems that enable monitoring of service levels.
Coordinates and implements activities related to formulary maintenance and management of drug shortages.
Serves on interdisciplinary committees as a pharmacy liaison and subject matter expert on pharmacy services, procedures, and activities.
Attends and participates in internal or external user groups and professional organizations to enhance professional knowledge.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Creates an environment of high morale and motivated professionals. Works cooperatively with other staff members to enhance the team concept

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program