Manager, Parcel Strategy & Operations (Coterie)

Mammoth Brands • New York, NY

1d • $140,000 - $165,000 • Remote

About The Position

Coterie is redefining what premium baby care looks like—from performance to design to customer experience. As we scale, distribution excellence is critical to protecting margins, delighting customers, and enabling sustainable growth. This role offers true ownership over one of the most impactful cost and experience drivers in the business.
We are seeking a highly analytical and commercially minded (Senior) Manager, Parcel Strategy & Operations to own and scale our parcel shipping strategy—the single largest lever in our downstream cost structure. This role is responsible for defining carrier strategy, negotiating best-in-class rates, building automated parcel analytics, and ensuring best-in-class last-mile performance across national and regional carriers.
This is a hands-on, high-impact role for someone who deeply understands how ecommerce shipping actually works: dimensional weight, accessorials, zone optimization, carrier mix, invoice complexity, and the operational realities of fulfillment at scale. You will operate at the intersection of strategy, data, systems, and execution—turning shipping from a cost center into a competitive advantage.
You will report to the VP of Supply Chain, Operations & Customer.

Requirements

• 6–10 years of experience in ecommerce distribution, parcel strategy, logistics, or supply chain, with deep ownership of shipping cost, carrier negotiations, and operational analytics.
• Demonstrated expertise in parcel pricing mechanics: dimensional weight, accessorials, large-package surcharges, zone strategies, and carrier contract structures.
• Proven track record of carrier negotiations and RFPs, including national and regional carriers.
• Advanced analytical capabilities, including building automated workflows for complex datasets; experience with tools such as Parabola, advanced Excel, or similar data transformation platforms strongly preferred.
• Strong operational acumen—able to move seamlessly between strategy, systems, and execution.
• Exceptional communication skills with the ability to distill complex data into clear, decision-ready insights.

Nice To Haves

• Experience managing parcel through both 3PL-managed carrier programs and direct carrier contracts.
• Familiarity with last-mile visibility platforms (e.g., p44) and ecommerce tech stacks.
• Experience in high-growth DTC or subscription-based businesses.
• Exposure to packaging optimization, dimensional engineering, or shipping-related cost modeling.

Responsibilities

• Own end-to-end parcel strategy, including carrier mix, service levels, and cost structure across national and regional carriers
• Lead all parcel RFPs and negotiations, whether through 3PL carrier programs or Coterie’s own contracts, with a relentless focus on blended cost per order, accessorial reduction, and long-term rate leverage.
• Build a carrier strategy optimized for our order profile, with deep expertise in dimensional weight, oversize/handling charges, zone skipping, residential delivery, and other cost drivers.
• Maintain a strong pulse on the regional carrier landscape—coverage, performance, cost structure, and operational tradeoffs.
• Design and own automated parcel invoice auditing and cost analysis, handling highly variable formats, evolving carrier charge logic, and complex accessorial structures.
• Build scalable workflows (e.g., using Parabola or similar tools) to clean, normalize, and analyze carrier data at scale, ensuring data integrity and auditability.
• Define and track the parcel KPIs that actually matter: blended cost per order, zone mix, dim utilization, accessorial rate, carrier mix efficiency, service-level performance, and budget vs. actuals.
• Translate complex data into clear insights for leadership—connecting operational decisions directly to margin and customer experience.
• Own the parcel relationship with our 3PL partner, ensuring carrier performance, billing accuracy, and SLA adherence across daily fulfillment operations.
• Drive continuous improvement across carrier routing logic, service-level selection, packaging optimization, and operational processes that impact shipping cost and reliability.
• Act as the escalation point for parcel-related issues that materially affect cost, service, or customer experience.
• Ensure best-in-class last-mile visibility across internal teams and customer touchpoints.
• Partner with Technology and CX to manage and troubleshoot integrations with tracking platforms (e.g., p44 or similar), including data flow, system connections, and event accuracy.
• Guarantee that tracking data is accurate, timely, and consistently reflected across all systems so customers receive reliable delivery notifications and internal teams have real-time visibility.

Benefits

• Medical, dental, and vision coverage
• 401k match
• Equity in Mammoth Brands
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
• 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed