Manager, Partner Oversight - Reporting and Analytics

American Express•Phoenix, AZ

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The Manager of Partner Oversight - Reporting and Analytics position is part of the Risk and Remediation team within Global Strategy Operations and Performance (GSOP). This team focuses on driving process excellence, enhancing visibility through analytics, and supporting large-scale risk-related initiatives for Global Merchant and Network Services (GMNS). The purpose of GMNS is to drive global acceptance for all American Express payment solutions while delivering value to our merchants and partners — simply, securely, and seamlessly. The newly created Manager of Partner Oversight - Reporting and Analytics role will be responsible for building and leading the analytics and reporting framework that measures and improves the effectiveness of GMNS partner due diligence processes. These processes assess risk and security programs across multiple domains, including Compliance, Financial Crimes, Sanctions Screening, Fraud, Privacy, and Information Security. This role will play a key part in designing and implementing data-driven dashboards, reporting tools, and performance insights that support oversight of partner risk management activities. The manager will also contribute to tooling enhancements, process automation, and governance reporting to strengthen GMNS’s control environment.

Requirements

3-5 years of experience in analytics, business intelligence, or data reporting — preferably within financial services, risk management, or operational oversight functions.
Proven ability to design and build dashboards and reports using BI tools such as Tableau, Power BI, or Looker.
Strong SQL and data modeling skills; experience integrating and managing data from multiple sources.
Demonstrated experience establishing KPI frameworks, metric definitions, and reporting cadences.
Experience mapping and documenting risks and controls.
Excellent storytelling and presentation skills, with the ability to communicate complex data in clear, actionable insights.
Strong stakeholder management and cross-functional collaboration capabilities.
Comfortable working in an evolving environment, with the ability to build new processes and frameworks from the ground up.
High degree of organization, individual initiative, and personal accountability.
Strong analytical and problem-solving skills with the ability to navigate complex issues.
Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of the organization.
Ability to effectively bridge connections across stakeholder groups, considering multiple points of view to define and drive joint objectives.
Change agent, not afraid to challenge the status quo and drive transformation.
Self-starter with proven ability to proactively identify and solve problems independently.
Bachelor’s degree in Data Analytics, Information Systems, Statistics, or a related field required; advanced degree preferred.

Responsibilities

Design, develop, and maintain dashboards and reporting frameworks to monitor the health, performance, and risk posture of GMNS partner oversight programs.
Collaborate with stakeholders across Due Diligence Operations, Business Development, Product, and Compliance teams to identify data needs, reporting requirements, and KPIs.
Partner with technology and data teams to enable automation and scalability of reporting and analytics processes.
Establish a standardized approach to data collection, metric definition, and dashboard governance across partner oversight processes.
Generate actionable insights from analytics to support decision-making and drive process improvements in due diligence and risk management.
Support tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight.
Contribute to change management and implementation of analytics-driven improvements across GMNS oversight and remediation initiatives.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities