Manager Patient Access - Albany Memorial Hospital - FT Days

Trinity Health•Albany, NY

4d•$30 - $44•Onsite

About The Position

Purpose Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Leadership: Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations Direction & Growth: Providing advice, guidance & leadership to service area, functional area, RHM & Regions. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. Strategic Support & Accountability: Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between service area functional area, RHM & Region leaders. Operational Delivery Responsible for measuring & reporting KPIs / metrics &value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices Functional Role (not inclusive of titles or advancement career progression Manager, Patient Access: Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered. Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes. Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems. Coordinates activities that may focus on pre-service / onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, patient bed placement, & support coverage of other departmental divisions. Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms. Collaborates with members of other departments to ensure best practice & issue resolutions are implemented. Manager, Pre-service: Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements. Communicates to colleagues any new additions, changes. Regularly monitors the scheduling system queues & pre-registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload: Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry. Reviews all key performance indicator reports daily. Maintains & demonstrates knowledge to successfully manage each functional area of Pre-Encounter Access management to include outpatient scheduling, preadmission testing scheduling, pre-registration, financial clearance, patient payments. promote quality & standardization & supports a cohesive & efficient revenue cycle. Manager Patient Access - Regional: (additional criteria in addition to manager responsibilities) Responsible for managing the day-to-day operations at multiple sites for Patient Access hospital site operations Manages the operations & staff of multiple patient access service functional areas. Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards. Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities. Maintains working relationships with interdepartmental peers, community providers & staff. Regularly monitors the patient tracking system & registration reports. Adjusts staff to maximize patient satisfaction & minimize delays. Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas Maintains weekly & monthly key performance indicators for the Regional Director / Director of Patient Access. Manager Pre-Service - Regional: (additional criteria in addition to manager responsibilities) Responsible for managing the day-to-day operations at multiple sites for all pre-service activities such as scheduling, pre-registration, financial clearance, patient payment. Manages the operations & staff of multiple patient access service functional areas. Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards. Prioritizes & coordinates registration duties &patient flow in functional areas ensuring smooth patient flow to service delivery areas for assigned areas & modalities. Maintains working relationships with interdepartmental peers, community providers & staff. Assumes on-call responsibilities.

Requirements

Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
Three (3) to Five (5) years of leadership experience within Patient Access
Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire

Responsibilities

Accountable for leading, guiding & directing the functional responsibilities within an area of assignment.
Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues.
Provide functional expertise & ensure fulfillment of performance & service standards.
Responsible for consistent operating performance & achieving financial goals.
Identifies, defines & solves complex problems that impact the management & direction of the business.
Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards.
Provides decision support, operations & / or optimization leadership focus.
Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations
Providing advice, guidance & leadership to service area, functional area, RHM & Regions.
Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.
Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
Responsible for supporting regional efforts to comply with functional area priorities.
Accountable for the selection, evaluation & overall success of the functional leadership teams.
Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
Accountable for communication between service area functional area, RHM & Region leaders.
Responsible for measuring & reporting KPIs / metrics &value delivery.
Providing advice, guidance & leadership for the colleague life cycle.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices
Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered.
Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes.
Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems.
Coordinates activities that may focus on pre-service / onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, patient bed placement, & support coverage of other departmental divisions.
Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms.
Collaborates with members of other departments to ensure best practice & issue resolutions are implemented.
Develops, monitors & maintains Access Operations policies & procedures to assure compliance & promotion of operational & federal requirements.
Communicates to colleagues any new additions, changes.
Regularly monitors the scheduling system queues & pre-registration reports.
Adjusts staff to maximize patient satisfaction & minimize delays.
Adjusts staffing to peaks in workload
Establishes & implements goals & objectives for Patient Access that drives standardization efforts in accordance with the organizations mission at the regional health ministry.
Reviews all key performance indicator reports daily.
Maintains & demonstrates knowledge to successfully manage each functional area of Pre-Encounter Access management to include outpatient scheduling, preadmission testing scheduling, pre-registration, financial clearance, patient payments. promote quality & standardization & supports a cohesive & efficient revenue cycle.
Responsible for managing the day-to-day operations at multiple sites for Patient Access hospital site operations
Manages the operations & staff of multiple patient access service functional areas.
Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards.
Prioritizes & coordinates registration duties patient flow in functional areas & ensures smooth patient flow to service delivery areas for assigned areas & modalities.
Maintains working relationships with interdepartmental peers, community providers & staff.
Regularly monitors the patient tracking system & registration reports.
Adjusts staff to maximize patient satisfaction & minimize delays.
Adjusts staffing to peaks in workload, demonstrates flexibility & adaptability to change
Shares "on call" coverage for any emergencies or problems that may arise in the Registration areas
Maintains weekly & monthly key performance indicators for the Regional Director / Director of Patient Access.
Responsible for managing the day-to-day operations at multiple sites for all pre-service activities such as scheduling, pre-registration, financial clearance, patient payment.
Assumes on-call responsibilities.