Manager, Patient Relations - Patient Relations - Vineland

Inspira Health • Vineland, NJ

3d

About The Position

Responsible for the complaint/grievance management process. Works
collaboratively with leadership to conduct complaint/grievance investigation;
refers complaint/grievance appropriately; facilitates complaint/grievance
resolution; documents all processes in appropriate data base; requests action
plans as needed. Escalates concerns to the Director when necessary.
organizational compliance with all patient rights laws/standards. Working
alongside the Patient Relations Managers for each building, this position
oversees a number of network responsibilities including but not limited to
reputation management, safety coach for the department, and acting as a resource
when Patient Relations Managers need support in facilitating cases.

Requirements

• Bachelor’s Degree required.
• Prior experience with patient advocacy, and complaint/grievance management in healthcare setting required.
• Must have exceptional interpersonal and problem-solving skills.
• Willingness to certify for Notary Public in NJ.
• Ability to work within a multidisciplinary team and multicultural environment.
• Ability to defuse stressful situations and resolve issues.
• Excellent communication, writing and presentation skills.
• Proficiency in Microsoft Office, including Excel.

Nice To Haves

• Master's Degree preferred.
• Certified Patient Experience Professional preferred.
• Bilingual preferred.

Responsibilities

• Obtains, verifies, and records health history of patients.
• Gathers pertinent health data through physical assessments and biological samples.
• Collects specimens for laboratory analysis.
• Provides basic patient care as ordered.
• Administers medications and treatments as directed.
• Assists other health care professionals in performing exams, diagnostic procedures and treatments, and minor medical procedures.
• Adheres to infection control/safety guidelines and confidentiality policies.
• Documents assessments, interventions, patient/family responses, medication dispensed/prescribed, and test results in medical records.
• Promotes wellness by providing patient education materials, communicating physician advice/instructions.
• Ability to use manual dexterity to perform medical treatments.
• Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.
• Ability to perform mathematical calculations for drug dosages.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager