Manager, Payment Operations

Altra • Onalaska, WI

2d • Hybrid

About The Position

At Altra Federal Credit Union, we’re more than a financial institution – we’re a trusted partner committed to improving the financial lives of our members. With a focus on service, innovation, and community, we strive to create a workplace where our employees thrive, and our members feel supported at every step. We are seeking an experienced Manager, Payment Operations to oversee and optimize our payment processing function, ensuring accuracy, compliance, and exceptional member service. This role is responsible for managing daily operations, leading a high-performing team, and implementing process improvements across ACH, wires, debit cards, credit services, bill payments, and other payment channels.

Requirements

• Bachelor’s degree in business, finance or related field is required. Additional experience in lieu of a degree may be considered.
• 5+ years of experience in the Payments field with financial institution background required.
• 2+ years of previous supervisory and leadership experience required.
• Strong knowledge of ACH, wire transfer, card processing, and emerging payment technologies.
• Understanding of credit union or banking regulatory requirements.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency with payment processing platforms and core banking systems.
• Detail-oriented with strong analytical skills and a focus on operational efficiency.

Nice To Haves

• Payment certifications such as AAP, NCP, AFPP, APRP, etc. are desired and expected to be attained within a reasonable timeframe after hire.

Responsibilities

• Lead and manage the Payment Operations team throughout the employee lifecycle.
• Oversee the processing of ACH, debit cards, wire transfers, bill payments, card settlements, and other payment types, ensuring timeliness, accuracy, and adherence to policies.
• Monitor operational metrics, identify trends, and implement improvements to enhance efficiency and reduce risk.
• Ensure compliance with all applicable regulations and internal controls.
• Serve as subject matter expert on payment processing systems, vendor relationships, and industry best practices.
• Collaborate with IT, Compliance, and other business units to ensure seamless payment operations.
• Support projects related to new payment technologies, product enhancements, and member experience improvements.
• Handle complex escalations and resolve payment-related issues with professionalism and urgency.

Benefits

• Competitive compensation and benefits package.
• Opportunities for professional growth and leadership development.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager