Manager Physical Plant II - Facilities Management

West Virginia University

About The Position

Under the direction of the Assistant Director this position provides administrative and managerial guidance to the Facilities Management Operations department consisting of three shifts providing 24/7 coverage. Services also include special event support and set-ups logistics. Will also develop written procedures and assist with budget development of the department. This position assists with long term planning of various Operational initiatives and provides leadership, guidance, and direction to the supervisory staff to ensure the smooth and effective operations.

Requirements

Associate’s degree required or an equivalent combination of education and/or experience.
A minimum of three (3) years of experience involving:
Personnel management and leadership experience such as but not limited to dealing with matters regarding hiring, discipline, firing, training, maintaining time and attendance records, and workflow prioritization.
Hands-on experience in industrial, commercial or academic custodial operations or building maintenance to include working with a wide range of custodial chemicals, automated custodial equipment, and identifying facilities maintenance issues.
Any equivalent combination of related education and/or experience will be considered.
All qualifications must be met by the time of employment.
Knowledge of all basic maintenance functions for buildings.
Must possess strong personnel management skills.
Ability to perform mathematical computations.
Ability to operate a personal computer.
Knowledge of warehousing functions.
Ability to work in inclement weather conditions.
Ability to work with people in a stressful environment.
Excellent eye to hand coordination.
Ability to hear and interpret sounds in work area and verbal instructions.
Ability to use logical problem-solving techniques.
Ability to communicate well utilizing both written and oral instructions.
Ability to work in uncomfortable positions as may be required by job assignment.
Ability to work with multi-craft personnel.
Knowledge of all types of industrial cleaning equipment.
Demonstrated ability to maintain proper attendance and punctuality standards.
Demonstrated ability to maintain average or above work standards.

Responsibilities

Works with management team to set standardized cleaning and service expectations while promoting a positive team-oriented work environment and ensures staff provides full support to faculty, staff, students, conferees, and any patron that utilizes a WVU facility.
Oversees direct reports in the daily staffing, planning and coordination of all assigned operational staff.
Makes operational or procedural changes to ensure defined department goals are met by continually analyzing job assignments, safety protocols, event set-ups, and equipment utilization.
Shall meet with building supervisors, vendors, maintenance staff, students on a regular basis.
Facilitates discussions that include but are not limited to, special project work, office personnel moves, changes to vacant building spaces.
Directs staff to routinely inspect CSW assigned areas and equipment to ensure department cleaning standards are met and to provide constructive feedback on performance.
Continually analyzes job assignments (size and requirements), safety protocols, special event set-ups/requirements, equipment and processes to maximize productivity.
Shall be responsible for assigned department vehicles and equipment. Ensures that all are operational safe and in good working condition.
Works with direct reports to identify staff training needs and develops a specific plan of action. Directs staff to ensure all employees are properly trained on safe work practices, such as cleaning chemicals, motorized vehicles, powered equipment, and general safe working practices.
Monitors campus event calendars to establish employee shift coverage. Modifies schedules to accommodate special events such as Summer Conferences, Fall Fest, Parent’s Weekend, athletic events, New Student Orientation and building open/closures.
Monitors oral and written communications to ensure accuracy, professionalism and that Facilities Management and the University mission is followed.
Shall evaluate and select new cleaning products, materials, and equipment
Works with Conference Services, Athletics, Campus Event Staff, Arts & Entertainment to coordinate scheduling of overnight summer conference guest accommodations, specialized set-ups, and specific operational service requests.
During critical peak periods, coordinates materials and available labor with the other FM Operations custodial units.
Manage student worker/student worker program.
Must have proficient computer skills and the ability to use multiple software programs currently utilized by WVU FM.
Collects and uses available data from numerous sources to identify and provide benchmarking in such areas as: personnel/operations budgets, deferred maintenance, employee staffing levels, materials usage, events set-up, customer service and cost control.
Monitors supply and equipment ordering.
Ensure that all appropriate paperwork is submitted in a timely fashion as dictated by the expert business office.
Monitors employee time records for accuracy and that WVU and department time and attendance policies, procedures and deadlines are followed. Routinely analyzes individual time records to identify cyclical leave usage abuse.
Reviews applicable operational and safety guidelines regarding equipment and materials and ensures that all staff are in compliance
Along with direct management team reports holds regular meetings with staff to share pertinent WVU centric information and to provide ample opportunities for staff at all levels to provide feedback and opinions on general operational issues.
Shall evaluate and select new cleaning products, materials, and equipment
Works with Conference Services, Athletics, Campus Event Staff, Arts & Entertainment to coordinate scheduling of overnight summer conference guest accommodations, specialized set-ups, and specific operational service requests.