Manager, Processing

Point Digital Finance, Inc. • Palo Alto, CA

5h • $81,000 - $91,000 • Remote

About The Position

We are seeking a motivated and detail-oriented Processing Manager to lead our Processing team within Home Equity Investments (HEI). This team is responsible for title review, curative resolution, and direct customer engagement with homeowners who have questions throughout the processing journey. As Processing Manager, you will oversee daily operations of the processing pipeline, ensure curative issues are resolved efficiently, and foster a best-in-class customer experience while protecting the company’s lien position.
You will play a critical role in driving performance, scaling operations, and supporting revenue goals while ensuring a seamless homeowner experience. This position requires a strong balance of people leadership, operational discipline, and curative/title expertise, coupled with a keen focus on risk management and control frameworks that safeguard both customers and the business

Requirements

• 1+ years of experience managing a processing, curative, or mortgage operations team preferred.
• 3+ years of experience in mortgage processing, title curative work, or equivalent background in real estate/HEI operations.
• Strong knowledge of mortgage/title curative issues (e.g., tax liens, probate, trusts, divorce decrees) and resolution practices.
• Demonstrated ability to lead and motivate teams while balancing performance management and people development.
• Strong organizational skills with proven ability to manage large pipelines in a deadline-driven environment.
• Exceptional written and verbal communication skills; comfortable interacting with customers and cross-functional partners.
• Proficiency with G-Suite/Microsoft Office; experience in paperless workflows.
• High level of adaptability, problem-solving ability, and attention to detail.

Nice To Haves

• Experience working with Product/Engineering teams to design or enhance operational processes preferred.

Responsibilities

• Lead, coach, and develop a team of Processors responsible for title review, curative matters, and applicant communications.
• Monitor individual and team performance against established SLAs, ensuring accountability for pipeline management and customer responsiveness.
• Create a culture of ownership, collaboration, and continuous improvement.
• Oversee day-to-day processing operations, ensuring timely and accurate resolution of curative issues (e.g., liens, trusts, probates, divorces, tax matters).
• Partner cross-functionally with Account Management, Underwriting, Valuations, Closing, and Servicing to ensure seamless file handoffs and resolution of escalations.
• Review and refine team procedures, controls, and reporting to ensure risk mitigation and regulatory compliance.
• Manage pipeline health and proactively identify and address bottlenecks.
• Partner with Product and Engineering to operationalize workflows and implement automation that increases team efficiency and scalability.
• Identify and address process inefficiencies, ensuring corrective measures are implemented.
• Establish and document best practices for title curative work, customer communication, and pre-closing preparation.
• Serve as an escalation point for complex customer inquiries and curative challenges.
• Collaborate with title agencies, external partners, and government offices to ensure accurate and timely information flow.
• Partner with internal leadership to support company revenue and customer satisfaction goals.
• Champion the customer homeownership journey by ensuring processes and communications are designed with the homeowner’s perspective in mind.

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed