Manager, Procure To Pay - Spark Earnings Operations
About The Position
Position Summary We are seeking a dedicated and detail-oriented Manager to oversee a team of hourly associates and lead efforts to manage and optimize ticket workflows. This role will focus on supervising the team while addressing escalated tickets pertaining to independent contractor tax inquiries, earnings concerns, and disbursement issues. The ideal candidate will ensure that escalated tickets are resolved promptly, accurately, and professionally, maintaining a high standard of service quality and customer satisfaction. Key Responsibilities Lead and manage a team of hourly associates, effectively guiding their workflow and productivity. Develop and optimize ticket management processes to improve efficiency and response times. Respond to inbound tickets related to contractor earnings, disbursements, and tax Monitor ticket resolution metrics to ensure timely and effective responses. Escalate complex or in-depth inquiries to the appropriate internal team Communicate professionally via email and internal systems
Requirements
- 3 years’ experience in customer service, project management, business, finance, technology, or related area.
- Computer skills, including Microsoft Excel and email communication
- Team leadership skills
- Ability to navigate multiple systems simultaneously
- Strong written communication skills
- High attention to detail and accuracy
- Ability to follow established processes and escalation procedures
Nice To Haves
- Experience leading cross-functional teams.
- Master's degree in customer service, project management, business, finance, technology, or related area
Responsibilities
- Lead and manage a team of hourly associates, effectively guiding their workflow and productivity.
- Develop and optimize ticket management processes to improve efficiency and response times.
- Respond to inbound tickets related to contractor earnings, disbursements, and tax
- Monitor ticket resolution metrics to ensure timely and effective responses.
- Escalate complex or in-depth inquiries to the appropriate internal team
- Communicate professionally via email and internal systems
Benefits
- At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
- Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
- Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
