Manager, Product Delivery

About the position

Mastercard is a leading provider of innovative API-based financial products, empowering businesses with seamless access to financial data and services. The Open Banking Solution Engineering team is seeking a dynamic and highly skilled Solution Engineer with a strong technical background to join our team. As a part of this team, you will play a critical role in pre-sales consultation and post-sales implementation of our API-based financial solutions.

Responsibilities

• Collaborate with the sales team to understand customer requirements and propose appropriate technical solutions using our API-based financial products.
• Conduct product demonstrations and deliver presentations to prospective clients, showcasing the capabilities and benefits of our financial APIs.
• Analyze client needs and tailor our API solutions to meet their specific requirements, ensuring optimal integration and performance.
• Collaborate with cross-functional teams to design and architect effective technical solutions that align with the client's objectives and needs.
• Lead the technical implementation process, ensuring smooth integration and deployment of our API-based financial products within the client's ecosystem.
• Provide technical guidance and support to clients during the implementation phase, addressing any integration challenges and ensuring successful project delivery.
• Establish strong relationships with clients, acting as a technical advisor and ensuring their ongoing satisfaction with our solutions.
• Gather feedback and insights from clients to continuously improve our products and services, communicating their needs to internal teams.
• Utilize in-depth knowledge of REST APIs and SQL querying to provide technical expertise and support to both internal teams and integrating clients.
• Troubleshoot and resolve technical issues, collaborating with the development and support teams to deliver effective solutions.

Requirements

• Previous experience in a pre-sales or solution engineering role.
• Strong knowledge of REST APIs and experience in integrating them into various applications/API-based solutions.
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
• Problem-solving mindset and ability to work independently and within a team.
• Familiarity with tools such as Postman, Monday.com, Confluence, JIRA, Webhook.site, RedHat 3Scale, Plantext.
• Familiarity with financial industry standards and protocols (e.g., OAuth, FDX, OpenID Connect, PCI-DSS).
• Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Adaptability and willingness to learn new technologies and stay updated on industry trends.
• Understanding of software development life cycle (SDLC) and integration methodologies.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of programming languages such as Python, Java, or JavaScript.
• Proficiency in SQL querying and database management.
• Experience with authentication and encryption protocols (e.g., OAuth, RSA).
• Understanding of encryption and data security principles, enterprise architecture, networking.
• Relevant IT industry certifications and/or training (e.g., CompTIA CySA+, Network+, ISC^2 SSCP).

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits