Manager, Product Development - Dispute Lifecycle

MasterCard-posted 3 days ago

Full-time • Manager

O'fallon, MO

Credit Intermediation and Related Activities

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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Security Solutions team is responsible for leading the design and development of new solutions to enable a broad range of real-time, data-driven innovative products and services to address evolving risk and security needs for all Mastercard's various customer segments. As part of this organization, the Dispute Lifecycle Product Development Team leads the development and creation of innovative solutions focused on enhancing the purchase journey, reducing disputes and protecting against fraud.

Support the Dispute Lifecycle Product Development team in the creation and development of innovative new products, services, and programs to support value added services and dispute resolution.
Collaborate with other product areas to deliver business requirements and ensure solutions development is aligned with business objectives.
Lead and document the creation and business direction for the Mastercard Dispute Lifecycle program, working in partnership with engineering to design, develop, and deliver core features.
Participate in special projects and strategic initiatives with cross-functional stakeholders.
Analyze approaches for delivering Dispute lifecycle solutions for Mastercard products.
Lead business case development process for new product deliverables.
Support the development of products, features, and deliverables to deliver solutions that support the dispute lifecycle.
Generate ideas and drive concept validation for new services and product enhancements.
Partner with the Engineering team to ensure the build of these services meets business requirements.
Work with senior management and internal and external product stakeholders to prioritize capabilities and features.
Act as the platform expert, supporting technical discussions with internal stakeholders and external clients.
Support business operations and development teams to ensure high platform availability and optimal performance.

Demonstrable experience in product conceptualization, design, and development, using the Agile/ SAFe methodology.
Ability to interact, coordinate, and communicate effectively with internal and external business partners at multiple levels of an organization.
Self-motivated with a track record of delivering success while operating within a team environment.
Experience leading business and technical teams.
Proven people leadership experience.
Able to influence and drive effective decision making.
Strong problem-solving skills.
Experience analyzing business requirements.
Curiosity, ability and willingness to learn quickly - unafraid to ask questions.
Understanding of e-commerce and payments processing.
Proven experience and in-depth knowledge of clearing and fraud prevention methodologies.

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

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