Manager, Product Management and Development-Medicare Vision-Remote

CVS Health

1d • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This position will be responsible for driving Medicare vision product strategy, development, and delivery, ensuring alignment with market trends and customer needs. You will help manage product portfolios, defining roadmaps, and coordinating cross-functional efforts to bring high-quality products to market. Job Description Conducts market research to inform product decision-making. Assesses market trends, customer needs, and the competitive landscape to inform product strategy and drive the development of innovative and competitive products. Works with our vision vendor to develop and track recruitment strategies and performance on SLAs. Collaborates on marketing materials. Prepares and delivers presentations to internal departments on vision product. Handles escalated issues by collaborating with other areas such as HRP configuration, Stars and member experience teams, claims processing, and customer service. Candidates may reside anywhere in the United States

Requirements

• 5 years of experience in product, project coordination, vendor management, or a related function
• Health insurance and/or benefits administration
• Analytics and reporting skills
• Demonstrated ability to resolve escalated issues, working cross-functionally with internal teams and external partners.
• Strong problem-solving skills with a track record of independently navigating complex operational challenges.
• Excellent written and verbal communication skills, including experience developing slide presentations and clearly documenting issue resolution.
• Proven ability to manage multiple priorities in a fast-paced environment and adapt to changing needs.

Nice To Haves

• Knowledge of Medicare and vision products
• Experience preparing executive-level presentations or reports
• Experience collaborating with vendors, monitoring performance, and managing service-level agreements (SLAs).

Responsibilities

• Conducts market research to inform product decision-making.
• Assesses market trends, customer needs, and the competitive landscape to inform product strategy and drive the development of innovative and competitive products.
• Works with our vision vendor to develop and track recruitment strategies and performance on SLAs.
• Collaborates on marketing materials.
• Prepares and delivers presentations to internal departments on vision product.
• Handles escalated issues by collaborating with other areas such as HRP configuration, Stars and member experience teams, claims processing, and customer service.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager