Manager, Product Management - Document Viewing
About The Position
Manager, Product Management - Document Viewing Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role We are seeking a Product Manager to define the future of how agents interact with documents, with a focus on intelligent, efficient, and discovery-driven experiences. As part of the team responsible for the ingestion, management, and access of customer documents, you will lead a tech team in reimagining document viewing to empower agents with smarter tools and insights. You will work to deeply understand agent workflows and identify pain points across document-related interactions, turning these into practical, high-impact solutions that reduce servicing effort and improve the agent experience. This is a highly collaborative role where you will work alongside engineers, designers, data scientists, and business stakeholders to deliver a document intelligence platform that highlights the important information for agents when working a case, reduces friction in servicing workflows, and enables proactive document insights. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- At least 3 years of experience working in Product Management
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
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What This Job Offers
Job Type
Full-time
Career Level
Manager
