Manager, Product Management - Platform Services

About the position

SimpliSafe is hiring a manager to lead our Platform Services Product Team. This pivotal position combines strategic oversight with direct execution, owning the foundational cloud services and firmware deployment infrastructure that support our full portfolio of connected hardware. You will manage a small team of product managers and serve as a key individual contributor on priority initiatives. Unlike downstream vertical product teams (e.g., App, Monitoring, Growth), this team is accountable for the underlying systems that enable reliable alarm processing, device communication, fleet updates, and secure data transport across the SimpliSafe ecosystem.

Responsibilities

• Lead and mentor a team of 2-3 platform product managers, guiding their development and ensuring alignment with broader platform strategy.
• Define and drive the roadmap for backend infrastructure and device firmware systems with a focus on performance, reliability, and scalability.
• Act as a hands-on product owner for high-priority initiatives involving platform services and firmware operations.
• Partner closely with Platform Engineering, Firmware, Cloud Services, QA, and Reliability teams to scope, develop, and deploy key systems.
• Provide technical product leadership within agile teams-shaping sprint priorities, surfacing blockers, and ensuring delivery quality.
• Establish and track Service Level Objectives (SLOs) for critical backend services to ensure high system availability and low latency.
• Oversee firmware rollout strategy and platform-side support for multi-generational hardware, including risk mitigation and deployment telemetry.
• Collaborate cross-functionally with Product Vertical teams, Customer Experience, Marketing, and Design to ensure upstream reliability translates into downstream impact.
• Monitor industry and regulatory trends in firmware, cloud infrastructure, and connected device management to inform future platform investments.
• Drive a data-centric approach to platform reliability and firmware success, surfacing insights from telemetry, logs, and diagnostics.

Requirements

• 7+ years in Product Management, with demonstrated ownership of platform infrastructure, APIs, or connected device systems.
• 2+ years managing product managers or technical product contributors.
• Technical fluency across cloud services, backend architectures, and firmware release pipelines.
• Proven track record of launching platform or firmware capabilities that improved service availability, performance, or scale.
• Experience with device firmware lifecycle management, including OTA updates, deployment staging, rollback strategies, and hardware-firmware compatibility.
• Bachelor's or advanced degree in Computer Science, Engineering, or a related field preferred.
• Comfortable in complexity-this role requires navigating embedded systems, cloud services, and customer-facing dependencies.
• Adept at balancing strategic direction-setting with day-to-day prioritization and delivery.
• Data-driven, but not data-paralyzed-you can move fast with imperfect information and course-correct as needed.
• Clear communicator who can translate technical topics into business impact for a wide range of audiences.
• Thrive in cross-functional settings, especially in ambiguous or high-stakes projects with many interdependencies.
• Committed to improving service quality, customer trust, and product resilience at scale.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive.
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families.
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.