Manager, Product Management

Brink's Inc • Coppell, TX

2d • Hybrid

About The Position

About Brink’s: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description GENERAL SUMMARY: The Product Manager is responsible for the overall success of assigned Brinks ATM and transaction related products. This person must have a strong interest and understanding of the payments industry or a background in product data analysis. The successful candidate will need to work with teams across the organization, feel confident in their ability to communicate with development teams, project managers, business development groups as well as finance and accounting. To perform this job successfully, this person ensures that their assigned products meet or exceed forecasted performance.

Requirements

• High School Diploma
• 2 years college education preferred
• 2 years minimum experience within the financial services industry is preferred
• 2 years minimum program managing experience; product development related fields are a plus
• 4 years customer-service experience in a professional work environment
• Must be willing to travel when necessary. Travel frequency may vary, but could be expected on a quarterly basis
• A combination of education, training, and experience may be substituted when competency in the role is demonstrated.
• Successful performance on pre-employment tests may be required.
• Reasonable accommodations may be made to those who are able to perform the essential duties of the job.
• The candidate must be able to pass any required background and social media checks.
• The candidate must be able to maintain complete confidentiality of any information he/she encounters.
• Experienced with working in the Microsoft ecosystem
• Especially strong working knowledge / understanding of Microsoft Excel
• Experience with a payments based reporting platform utilized for data analysis
• Experience with AI programs and the ability to leverage against internal data
• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Intrapersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Must be able to see, hear, speak and listen.
• Must be an excellent listener.
• Constant moving (up/down/around the office area) to address questions and provide coaching.
• Continuous looking at a computer screen.
• Daily contact with Management and with co-workers.
• Work can be stressful and requires a calm, patient demeanor.
• Lifting of 50 pounds or less, which can be accommodated.

Responsibilities

• Monitor payment product KPIs, analyze transaction data for trends, and conduct ad-hoc analysis to identify root causes of processing issues or bugs.
• Work with development teams, vendors, manufacturers and other partners to maintain product functions and growth
• Work with Accounting for product budget questions and creating fiscal product reports
• Identify Process/efficiency improvement methods, and work with PAI development teams or departments to implement changes
• Define growth strategies for each product, and work with the Product Development team to approve and implement new strategies
• Perform management tasks and daily routines to ensure products perform as expected

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED