Manager, Product Management

About the position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The position is for a Manager in Product Management, where the candidate will visualize product requirements into user flows, mockups, wireframes, and prototypes to drive simple and intuitive user experiences.

Responsibilities

• Visualize product requirements into user flows, mockups, wireframes and prototypes to drive simple and intuitive user experiences
• Perform user persona research, facilitate user interviews and surveys to drive customer-driven insights products targeted to issuers, acquirers, and merchants
• Review and create customer-facing announcements, documentation, and user guides to ensure clear and effective communications to stakeholders
• Identify best practices across multiple regions to drive enablement and efficiency for customer engagements
• Identify process enhancements that can improve data availability and digestion for both external and internal partners
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

Requirements

• Expertise in standard UX software such as Sketch, OmniGraffle, Axure, etc.
• Agile product management experience with Cyber and Intelligence products and services
• Experience in the payments industry
• Be customer-focused, keeping customer needs front of mind when creating prototypes, wireframes, user flows, etc.
• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunities areas
• Highly organized and able to deal with multiple and competing priorities
• Strong understanding of Mastercard Cyber & Intelligence products and key revenue drivers
• Ability to work with internal and external stakeholders to understand requirements and translate them into intuitive customer solutions

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave)
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits
• Annual bonus or commissions depending on the role