Manager, Product (ROPS-Revenue Operations)

DaVita Kidney Care

14d • $96,000 - $132,000

About The Position

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work. Sound like you? Then you might be a great fit for a Manager of Product (Revenue Operations) role with DaVita. General Purpose of the Job The ROPS Manager of Product is a key leadership role responsible for shaping the vision, strategy, and execution of products that power DaVita’s Revenue Operations (ROPS). This individual will lead a team to implement and enhance business systems and processes, driving significant improvements across multiple business teams. This role requires a blend of strategic thinking, deep analytical rigor, user empathy, and team leadership. The Manager, Product will translate complex operational needs, user insights, and business objectives into a clear product roadmap, defining and managing Objectives and Key Results (OKRs) to ensure every feature delivered advances business outcomes and improves the teammate experience. As a people leader, this manager will also be responsible for coaching and developing a team of analysts.

Requirements

• Education: Bachelor’s degree or commensurate work experience is required.
• Experience: A minimum of 6+ years of applicable work experience is required. Experience in product management, consulting, strategy, or operations is highly relevant.
• Experience managing other teammates or leading project teams is strongly preferred.
• Advanced knowledge and experience working within the Software Development Life Cycle (SDLC) and with agile methodologies are required.
• Expertise with tools such as JIRA, Confluence, or similar project management and documentation software.
• Strong leadership and mentoring capabilities.
• Excellent analytical, organizational, and process improvement skills.
• Ability to communicate complex ideas in a simple, easily digestible manner to a range of audiences.
• Demonstrated ability to manage competing priorities and work cross-functionally in a fast-paced environment.
• A strong commitment to DaVita’s Core Values.

Nice To Haves

• Experience in healthcare and/or the revenue cycle is preferred.
• Experience conducting user interviews, usability tests, or workflow analysis is preferred.
• Proficiency in one or more analytical or report-building tools such as Excel, SQL, or Tableau is preferred.

Responsibilities

• Product Strategy, Vision, & Roadmap Define and communicate the product vision and strategy, ensuring alignment with broader business objectives and company goals. Develop and manage the product roadmap, prioritizing features and initiatives based on user needs, business value, and strategic priorities. Partner with stakeholders across business, IT, and leadership to understand operational objectives, key results, and complex business problems. Own and manage product backlogs, guiding the team in feature prioritization with a clear connection to the overall strategy. Conduct quantitative and qualitative analysis to frame feature value, define success signals, and gain insights for adoption.
• Product Discovery, Analysis, & Definition Lead the team in conducting discovery through structured user research, interviews, and journey mapping to identify pain points and behavioral drivers. Oversee the development of detailed documentation, including business requirements, process flows, use cases, and user stories that outline problems and opportunities. Perform and guide complex analyses related to systems, such as assessing the ROI of a change, and synthesize takeaways that connect to broader business objectives. Support the framing, development, and testing of assumptions related to user value, feasibility, and business viability.
• Product Development, Project & Stakeholder Management Lead working sessions and facilitate interactions between business teams, product, and IT to ensure smooth delivery and alignment. Serve as an expert in the Software Development Life Cycle (SDLC), guiding business teams and directing next steps to progress projects. Proactively manage stakeholder communications, keeping partners informed of progress, risks, and changes to the roadmap. Function as the business lead for IT communication, facilitate User Acceptance Testing (UAT), and validate production deployments. Track thematic product metrics (e.g., user happiness, adoption, ROI) and report insights for iteration and continuous improvement.
• Team Leadership & Mentorship Lead, mentor, and develop a team of system analysts, providing direction, coaching, and support for their work. Foster a collaborative and high-performing team culture centered on innovation and continuous improvement. Manage teammate performance, including goal setting, evaluations, and professional development.

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees