Manager, Programmatic Services

Ogury • New York City, NY

1d • $100,000 - $112,500 • Hybrid

About The Position

This role is a key member of the Americas Client Services Team, focusing exclusively on our Programmatic Business. Operating as a player/coach, this individual will manage their own book of programmatic business while also managing a team of Programmatic Services Managers, who each have their own book of business. The primary goal of this role is to drive client retention and satisfaction by ensuring best-in-class delivery and performance across all programmatic business.

Requirements

• Good start-up mentality - you are a quick and autonomous learner who thinks creatively to solve client challenges
• Attention to detail; diligent, proactive, organized, accountable, and highly-motivated team player
• Quick learner of new technologies, tools, and processes; ability to adapt to changing tides
• Strong time management and written communication skills to ensure we are effectively managing and responding to requests both internally and externally
• Familiarity with third-party tracking and online ad serving concepts
• You have solid communication skills and be confident communicating with other areas of the business
• You’re very analytical. You can organize and process large amounts of data and turn these into actionable items
• You proactively anticipate client needs and are committed to consistently exceeding service expectations.

Responsibilities

• Lead, coach, and develop a team of Programmatic Services Managers, including performance management and professional growth.
• Own escalation management and ensure successful launch, optimization, and delivery of programmatic campaigns that meet client KPIs.
• Manage a personal book of high-value programmatic accounts while modeling best-in-class campaign execution.
• Partner with Sales and Product to improve workflows, share client insights, and influence overall business strategy.
• Drive client satisfaction and retention through data-driven insights, standardized best practices, proactive communication, and industry expertise.

Benefits

• A competitive compensation package
• Flexibility in working hours and location
• Comprehensive benefits coverage
• 401K plan with a company match
• Generous holiday and leave allowance, in addition to national holidays
• A strong focus on the well-being of our team members, with access to both physical and mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed