Manager, Project Management - Delivery Lead, Capital One Travel

Capital One•McLean, VA

48d

About The Position

We’re looking for a Manager-level Project Manager to join our Capital One Travel team. Obsessing over the customer experience and impact in all we do should be in your DNA, along with risk management and exceptional well managed judgment. You will provide critical leverage in overseeing several cross functional initiatives ensuring delivery, and effective communication across stakeholders. The candidate will need to possess a strong intellect and have a proven track record of influencing with excellent verbal and written communication skills, and working with a senior management team. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Requirements

Exhibit outstanding influencing skills to effectively drive business outcomes
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda
Must possess a high “EQ” and be a collaborative team player
Strong business judgment, influencing skills, leadership and integrity are essential for this position
Highly motivated, self-starter that can work autonomously and can independently take initiative
Excellent written and verbal communication skills
Ability to navigate ambiguous situations and bring clarity to problem solving
High School Diploma, GED, or equivalent certification
At least 5 years of Project Management experience
At least 5 years of Customer Facing Operations experience

Nice To Haves

Bachelor’s Degree
6+ years of Project Management experience
6+ years of Customer Facing Operations Experience
3+ years of People Management experience
PMP, Lean, Agile or Six Sigma certification

Responsibilities

Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
Effectively advocating for and representing the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience
Building credibility and trust within the team, with our customers, and with our stakeholders
Manage and support risk issues discovery and remediation resolutions
Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet needs
Aid in initiatives and projects that come through the broader team, and start intent when applicable
Ensuring projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk
Strategic Definition: The role is instrumental in defining the team's engagement model within the broader travel organization.
Operational Management: Focus on creating and maintaining a well-managed operational process.
Customer Experience: Leading Product and Business Analysis (BA) efforts to ensure a cohesive customer experience.
Priority and Roadmaps: Prioritizing unified work, managing priority arbitration, and reviewing roadmaps.
Process Architecture: Defining systems and processes (e.g., MBRs, roadmap reviews) and leading product operations.
Collaboration: Sharing customer feedback with broader teams