MANAGER - PUBLIC AREA / EVS

The Venetian Las Vegas•Las Vegas, NV

8d•Onsite

About The Position

Position Overview:The primary responsibility of the Manager - Internal Maintenance is to manage the daily operations and the performance management of the hourly Internal Maintenance Team to achieve Department and Company goals and objectives with a focus on enhancing the guest experience. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Requirements

21 years of age.
Proof of authorization/eligibility to work in the United States.
High school diploma or equivalent. Bachelor’s Degree in a relevant field of study is preferred.
5+ years managerial experience in hospitality, preferably in a 4- or 5-star property.
Union experience preferred.
Demonstrated experience in managing a large group of individuals.
Ability to logically and independently plan, organize and complete work in a timely manner.
Working knowledge of proper cleaning techniques and chemical handling.
Working knowledge of all software systems used in PAD including, but not limited to, Microsoft Office, Outlook, Word, and basic Excel.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends, holidays, and overnights.
Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Responsibilities

Prepare and manage the daily and on-call schedules to ensure proper coverage.
Create and review scheduling reports and communicate pertinent data to department leadership.
Complete the daily exception log for payroll.
Manage daily labor costs to help ensure that they align with business levels and adjust to them accordingly.
Utilize Virtual Roster and UKG to view Team Member schedules and attendance.
Conduct daily inspections of assigned Team Member areas to help ensure the department’s cleanliness standards are upheld. Ensure deficiencies are corrected and addressed appropriately.
Review HotSos/Work Order reports to help ensure timely completion of repairs and report.
Open/close the shift with the Team and issue/collect keys and radios.
Deliver the Daily Serenade to the Team.
Recognize Team Members for unmatched guest service and outstanding performance.
Conduct regular property inspections, including Congress and the Pool, to help ensure the campus is maintained to the highest standards of cleanliness.
Effectively resolve guest concerns quickly and appropriately and to the guest’s satisfaction, escalating them where appropriate.
Listen to and effectively resolve Team Member concerns, conflicts, and other internal issues.
Manage hourly Team Members, including the delegation of tasks and assignments and ensure their proper and timely completion.
Promote and help ensure effective communication within the department. Inform Team Members and management about pertinent Company and department information.
Interview prospective candidates, participate in the candidate selection process and work closely with department leadership to make sound hiring decisions and acquire the best talent available.
Train Team Members on department standards, SOPs, and safe and proper equipment and chemical use.
Ensure that department Tap Out Procedures are followed.
Coach, counsel and issue Progressive Discipline when appropriate to promote continuous performance improvement.
Identify, recommend, and execute cost saving initiatives.
Manage assigned projects and other actionable items to completion within provided deadlines.
Conduct Departmental 30-60-90 Day Performance Reviews.
Provide unmatched guest service at all times.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.