Manager - Quality

United Airlines•Chicago, IL

20h•$99,750 - $129,924

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities As a Quality Engineer Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineers. You’ll directly supervise onsite and offshore Quality engineering professionals and ensure they are managing and owning deliverables. In this role you’ll have accountability governing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is a must. You’ll work closely with application teams and leadership to influence best quality practices and drive TMMi test maturity. Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams Offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc. Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology Develop and implement strategies to improve QE practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling) Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications Research and resolve people and project issues; provide recommendations; escalate to senior management as needed

Requirements

Bachelor's degree in Computer Science, Information technology or similar
5+ years of Quality Engineering experience with managing large enterprise programs
3+ years of experience implementing Test Automation framework
3+ years of experience in supporting release automation (CICD) and application performance testing
Experience leading projects while supervising large teams of QE Engineers
Willing and able to travel domestic/internationally (up to 10%)
Listening, communication, partnership and negotiation skills
Programming: Java, Selenium and SQL
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

TMMI (Test Maturity Model Integration) Certification and/or knowledge
CSTE or any other Test Automation related certifications
Previous airline experience
Test Management Tools: TFS, Jira, Microsoft Test Management,
Automation: Ready API, SOAPUI, Rest Assure, SeeTest or any others to automate API's, UI and Mobile application
Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred)
Understanding and/or implementation of GenAI testing technologies

Responsibilities

Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams
Offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc.
Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
Develop and implement strategies to improve QE practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)
Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments
Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications
Research and resolve people and project issues; provide recommendations; escalate to senior management as needed