Manager, Regulatory Compliance Testing & Monitoring

Freedom Mortgage

About The Position

Summary: This role leads and executes compliance testing for mortgage origination and servicing to assess control design and regulatory adherence. It reviews policies and procedures for completeness, identifies control gaps, and supports root cause analysis and risk rating. The position prepares clear testing documentation and reports, partners with stakeholders on remediation, and communicates findings effectively across the organization. It also prioritizes testing activities, stays current on regulatory changes, supports audits and exams, and contributes to continuous improvement of compliance testing processes. Essential Job Duties and Responsibilities: Independently design, lead and execute Compliance Testing to assess control design and operating effectiveness over compliance risks over both mortgage originations and servicing. Review departmental policies, procedures and job aids to determine alignment with applicable regulations and completeness and provide recommendations to address identified control gaps and areas of non-compliance. Identify findings, support root cause analysis, and assist with assigning risk ratings in line with internal guidelines. Draft clear testing documentation, reports, and remediation recommendations for stakeholder review. Partners with program owners and subject matter experts to track remediation actions and validate closure of control gaps. Effectively communicate in writing and verbally to all levels of the business and Compliance the purpose of the review, any exceptions identified, all issues identified, the proposed repair, addition to, or replacement of any control identified as not being effective, and the expected timeline for said repair. Efficiently prioritize workload based on due dates, progress, and importance of testing being completed. Keep up to date with changes in applicable state and federal consumer laws, regulations, guidance, and interpretations. Provide support for other Regulatory Compliance program initiatives and activities as needed, including internal and external audits or regulatory exams and strategic projects Support ongoing enhancements to the compliance testing processes, methodologies, and reporting by taking initiative, iterating feedback, and moving work forward efficiently Comply with all company policies and procedures. Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position may have direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Proficient in Microsoft Office and intermediate proficiency in Excel preferred. Strong interpersonal skills and must be proficient in interacting with employees at all levels within the organization. Ability and willingness to learn new systems and/or programs. Education and/or Experience: Bachelor’s Degree from a Four (4) year College or University and 7+ years of relevant experience in mortgage originations and/or servicing compliance or other relative areas (QA, QC, Internal Audit) or equivalent combination of education and experience. Practical knowledge of consumer protection laws/regulations, and associated risks, and the internal controls needed to mitigate those risks Prior experience performing compliance testing for specific areas of mortgage, bank or financial services regulatory compliance – e.g., Alpha Regulations, FDCPA, ECOA, UDAAP, TILA, FCRA, EFTA, SCRA etc. Certificates, Licenses, Registrations: CRCM, CIA, CMCP, or PMP preferred but not required. Work Complexity: Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers’ lives and the communities in which they live fuels our ambition. We’re driven by boundless stamina and an unwavering focus on continuous collaboration, relentlessly seeking the right solutions for every customer and every loan every day. Here at Freedom, we’re ambitious, restless, and hungry to reach new heights for our customers and for ourselves. We’re deeply committed to caring for the communities in which we work. Focused and determined, we’re wired to help our customers and each other as we continue to achieve incredible results.

Requirements

Proficient in Microsoft Office and intermediate proficiency in Excel preferred.
Strong interpersonal skills and must be proficient in interacting with employees at all levels within the organization.
Ability and willingness to learn new systems and/or programs.
Bachelor’s Degree from a Four (4) year College or University and 7+ years of relevant experience in mortgage originations and/or servicing compliance or other relative areas (QA, QC, Internal Audit) or equivalent combination of education and experience.
Practical knowledge of consumer protection laws/regulations, and associated risks, and the internal controls needed to mitigate those risks
Prior experience performing compliance testing for specific areas of mortgage, bank or financial services regulatory compliance – e.g., Alpha Regulations, FDCPA, ECOA, UDAAP, TILA, FCRA, EFTA, SCRA etc.

Nice To Haves

CRCM, CIA, CMCP, or PMP preferred but not required.

Responsibilities

Independently design, lead and execute Compliance Testing to assess control design and operating effectiveness over compliance risks over both mortgage originations and servicing.
Review departmental policies, procedures and job aids to determine alignment with applicable regulations and completeness and provide recommendations to address identified control gaps and areas of non-compliance.
Identify findings, support root cause analysis, and assist with assigning risk ratings in line with internal guidelines.
Draft clear testing documentation, reports, and remediation recommendations for stakeholder review.
Partners with program owners and subject matter experts to track remediation actions and validate closure of control gaps.
Effectively communicate in writing and verbally to all levels of the business and Compliance the purpose of the review, any exceptions identified, all issues identified, the proposed repair, addition to, or replacement of any control identified as not being effective, and the expected timeline for said repair.
Efficiently prioritize workload based on due dates, progress, and importance of testing being completed.
Keep up to date with changes in applicable state and federal consumer laws, regulations, guidance, and interpretations.
Provide support for other Regulatory Compliance program initiatives and activities as needed, including internal and external audits or regulatory exams and strategic projects
Support ongoing enhancements to the compliance testing processes, methodologies, and reporting by taking initiative, iterating feedback, and moving work forward efficiently
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.
Manage staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.