Manager, REMS Advisor

Bristol Myers Squibb

2d • Remote

About The Position

The Manager, REMS Advisor is a field-based position responsible for delivering exceptional education and support to healthcare professionals on REMS program requirements. Using data-driven insights, this role proactively engages with healthcare providers to enhance program understanding, minimize administrative burden, and prevent patient access barriers. The ideal candidate is a collaborative problem-solver who combines strong relationship-building skills with analytical capabilities to optimize the healthcare professional and patient experience. Occasional travel may be required.

Requirements

• At least 5+ years’ pharmaceutical experience with 2+ years’ of focus on delivering training with specific experience in FDA REMS regulations.
• BS/BA/Associates’ degree is preferred, or equivalent combination of education, training, and experience.
• Exceptional written, verbal, and interpersonal communication skills, with a proven ability to build strong relationships and trust with customers and stakeholders.
• Demonstrated expertise in relationship-building, networking, and fostering collaborative partnerships.
• Skilled in engaging, creative communication and presentations; comfortable as an effective and enthusiastic speaker.
• Proficient with web-conferencing tools
• Strong analytical, troubleshooting, and problem-solving abilities, with adept use of Excel and PowerPoint to inform business decisions and deliver insights.
• Highly collaborative team player; able to work effectively with both internal and external stakeholders.
• Committed to confidentiality, integrity, and maintaining the highest ethical standards in all interactions.
• Motivated by a strong work ethic, a positive attitude, and a friendly, approachable demeanor.
• Flexible and adaptable; capable of balancing multiple projects and priorities in a dynamic environment.
• Willingness to travel up to 40% as needed.

Responsibilities

• Healthcare Professional Education & Support Deliver comprehensive REMS program education to healthcare professionals through tutorials, on-demand training, and one-on-one consultations to ensure clear understanding of program requirements and portal navigation
• Proactively reach out to healthcare professionals to address compliance issues, provide solutions, and share best practices for workflow optimization
• Collaborate with cross-functional teams (patient advocacy, sales, training, marketing) to address healthcare professional inquiries regarding specific patient cases and enhance understanding of REMS requirements
• Support REMS Advisors in other territories as needed to balance workload and ensure consistent service delivery across the team
• Data Analysis, Insights & REMS Process Improvement Generate, analyze, and report on healthcare professional certification trends and overdue tasks to identify educational gaps and proactively support program compliance
• Collect and synthesize healthcare professional and patient feedback on REMS processes, materials, and technologies; translate insights into actionable recommendations for leadership
• Rapidly identify, track, and address stakeholder trends, pain points, and complaints; propose practical solutions to improve experiences and outcomes
• Conduct regular review meetings with leadership to report on customer experiences, program activities, performance metrics, and improvement opportunities
• Partner with REMS Advisor leadership, REMS Strategy, and REMS IT teams to recommend technology enhancements that reduce administrative burden and streamline stakeholder workflows
• Participate in User Acceptance Testing (UAT) for REMS systems to ensure functionality supports both internal operations and external stakeholder needs
• Provide feedback on REMS system improvements and analytics tracking to inform ongoing technology development and operational enhancements
• Documentation & Knowledge Management Demonstrate understanding of and strict adherence to HIPAA regulations and company policies when handling Protected Health Information (PHI), ensuring patient confidentiality and data privacy at all times
• Document all customer interactions accurately using internal databases and team reporting tools
• Maintain current knowledge of FDA REMS regulations, industry trends, departmental SOPs, work practices, and technologies
• Serve as a subject matter expert representing the department at industry meetings, FDA inspections, BMS audits, and investigations across all REMS programs
• Team Collaboration Mentor and support new team members during onboarding and ongoing professional development
• Assist with drafting and reviewing departmental communications and general correspondence
• Generate and maintain activity reports, outcomes data, and trend analyses; provide scheduled and ad-hoc reports to leadership as needed
• Perform other responsibilities as assigned to support departmental and organizational objectives

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree