Manager, Renewals

Everfox•Herndon, VA

22h

About The Position

Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission. TITLE: Senior Manager, Global Renewals LOCATION: Herndon, VA/ DC Role Overview: The Senior Manager, Global Renewals is responsible for managing and optimizing the customer contract renewal process to drive retention and revenue growth. This role leads a team of renewal specialists, ensures timely and accurate renewals, and partners with cross-functional teams to deliver a seamless customer experience. The Senior Manager will focus on operational excellence, process improvements, and team development, while aligning renewal activities with broader business objectives. This position reports to the Vice President, Revenue Operations.

Requirements

7–10 years of experience in renewals, account management, or customer success within a subscription-based business model.
3–5 years of experience managing a team in a sales or customer-facing environment.
Strong understanding of renewal processes and best practices.
Analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and negotiation skills.
Ability to collaborate cross-functionally and influence stakeholders.
Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Nice To Haves

Familiarity with Salesforce or similar CRM systems is highly desirable.

Responsibilities

Team Leadership & Execution Manage and coach the Renewals team to achieve renewal targets and maintain high customer satisfaction.
Lead renewal strategies and processes that support company goals and revenue objectives.
Provide day-to-day guidance, performance feedback, and professional development for team members.
Collaborate with Sales, Customer Success, Legal, and Finance to resolve renewal challenges and ensure alignment on customer retention goals.
Renewal Process Management Oversee the end-to-end renewal process for assigned regions or segments, ensuring timely and accurate contract renewals.
Identify opportunities for upsell and expansion during the renewal cycle and partner with Sales to execute.
Drive process improvements and leverage tools to increase efficiency and scalability.
Maintain strong relationships with customers to understand needs and proactively address renewal risks.
Data Analysis & Reporting Monitor and report on key renewal metrics, including renewal rates, churn, and revenue forecasts.
Analyze trends and provide actionable insights to improve performance and reduce churn.
Prepare regular updates for leadership on renewal performance and pipeline health.
Customer Success Partnership Work closely with Customer Success to ensure proactive engagement and value delivery for customers approaching renewal.
Support initiatives that enhance customer satisfaction and long-term retention.