Manager, Restaurant Systems Implementation Team

Texas Roadhouse • Rochester, MN

5d • Hybrid

About The Position

Ready to Love Your Job? Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs! Why This Role Rocks As the Manager, Restaurant Systems Implementation, you’ll lead the technology that powers the in‑store experience across all three Texas Roadhouse brands. This is a high‑impact leadership role where IT meets operations—you’ll drive system deployments, new store openings, and technology stability at scale while partnering closely with product teams, operators, vendors, and contractors. If you thrive on leading teams, solving complex technical challenges, and seeing your work come to life in restaurants nationwide, this role delivers visibility, influence, and variety. The Manager owns the IT New Store Opening installation and validation process, coordinating with key vendor partners and contractors to ensure successful execution. The role also provides technical leadership by supporting escalations and resolving complex Tier 1 and Tier 2 issues. Strong customer service and leadership skills are essential. The Manager oversees all hardware and software releases using tools such as PDQ, Ansible, and others, and is expected to analyze technical issues end-to-end, driving them through to resolution. Accountability includes establishing and scaling a Problem Management program to improve overall system stability. This is an on site hybrid role at the Texas Roadhouse Support Center located in Louisville, Kentucky

Requirements

• Bachelor’s degree preferred
• 5+ years of experience in Information Technology
• 3+ years of experience leading and developing teams
• Strong understanding of restaurant operations (casual dining experience a plus)
• Proven leadership, coaching, and accountability skills
• Excellent verbal and written communication abilities
• Experience managing distributed, networked environments (Active Directory, GPOs, patching, MDM, SCCM, etc.)
• Hands‑on experience with ServiceNow and endpoint management tools
• Scripting experience (PowerShell, batch files, HTML, JavaScript)
• Flexibility to work nights, weekends, and holidays as needed

Nice To Haves

• POS experience preferred
• Certifications such as ITIL or PMP are a plus

Responsibilities

• Lead and develop the Restaurant Systems Implementation Team through coaching, feedback, and day‑to‑day people management
• Own IT system deployments, upgrades, and patching across all restaurant brands
• Manage the New Store Opening installation and validation process from end to end
• Partner with IT Product teams to support technology roadmaps and operational goals
• Oversee hardware and software releases using tools like PDQ, Ansible, and Workday
• Serve as an escalation point for complex Tier 1 and Tier 2 technical issues
• Establish and scale a Problem Management program to improve system stability
• Drive incident reviews, post‑mortems, root cause analysis, and trend analysis
• Manage and support 10,000+ endpoint devices in a distributed restaurant environment
• Communicate directly with Operators and leadership on deployments, timelines, and escalations
• Coordinate closely with multiple vendors and contractors on projects and rollouts
• Leverage ServiceNow for ticket tracking, issue resolution, and continuous improvement
• Develop scripts and automation to streamline deployments and releases
• Maintain accurate documentation and knowledge base content
• Deliver legendary customer service while supporting stores during normal and non‑standard business hours

Benefits

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
• Generous time off including vacation, parental, donor, and bereavement leave
• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
• Convenience services like car detailing, dry cleaning, and even spray tans
• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
• Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager