Manager, Restaurant Technology, LAC

Restaurant Brands International•Miami, FL

2d•Onsite

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The International Technology Team ensures that our franchisees make the most out of our operations-supporting restaurant technology (Point of Sales system – POS, Back and Front of House systems, Kitchen Display Systems, Digital Menu Boards, Transaction Log Data Transfers, etc.) in our brands’ key markets. As such, the International Technology Team ensures franchisees are leveraging and applying successfully our approved technology and growing their businesses. As Manager, Restaurant Tech, LAC you will assist our Franchisee’s (customers’) for driving approved technology adoption through the deployment and management of technology tested and approved by RBI. In this role, you will assist in building and managing relationships with our Franchisee partners, understanding their local technology landscape and business objectives, understanding of the approved technology stack, support and management of local pilot projects, and supporting them in enabling the restaurant, operator and team member experience required to achieve these results. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL.

Requirements

Bachelor’s degree in Computer Science, Engineering Management, Business, or related degree
3+ years in a similar position(s) or as a Technical Project Management / Consultant in technology-related areas in a customer-facing role.
Strong Organizational and Communication Skills
Proficiency of Microsoft Office Tools (Outlook, PowerPoint, Excel, etc.)
Strong technical background with a solid understanding of Restaurant Technology, particularly Point-of-Sales systems, Data Synchronization for Transaction Logs and other relevant data sets.
Strong organizational and project management skills to keep projects on track and manage stakeholders ‘expectations.
Excellent project managing skills to start and finish projects successfully.
Excellent interpersonal and verbal communication skills to build relationships and coordinate with franchisees, team members, vendors, and management – both technical and non-technical audiences.
Prior experience in customer support and/or technical onboarding.
This position requires conducting business operations across the Latin America region. To perform the essential functions of this role, fluency in both English and Spanish is required, Portuguese is also highly desired.

Nice To Haves

Experience in point-of-sale systems such as Oracle, NCR, PAR, Oracle solutions is preferred
Experience in QSR or other Franchise model business preferred

Responsibilities

Monitor status, risks, and overall health of Point-of-Sale implementation programs across the Latin America and Caribbean Region for RBI franchisees.
Collaborate across RBI regional teams, tech vendors, and franchisees to resolve day to day project escalations, issues, and decisions
Support in the preparation of LTE status reporting and other strategic materials.
Identify opportunities for innovation and improvement in back-of-house operations.
Stay informed about industry trends, emerging technologies, and competitive landscape.
Plan, align and execute on project plans, together with the franchisee’s and RBI Tech’s teams, to deliver on business objectives.
Identify critical path and raise awareness over risks in project deployment.
Gather appropriate information and share frequent updates to the franchisees on the evolution of projects, features and initiatives.
Support franchisees in solving eventual issues and bugs identified in their markets.
Document and translate functional and technical requirements across Franchisee, Business, and Technology teams. (Deep technical expertise is not needed)

Benefits

Benefits at all of our global offices are focused on physical, mental and financial wellness.
We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

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