Manager, Revenue Operations

Seesaw

About The Position

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. Your Role: The Manager of Revenue Operations is responsible for ensuring that Seesaw’s Go-To-Market teams operate on reliable, scalable systems and processes that support the full customer lifecycle. This role serves as the operational owner of Salesforce for the GTM organization and acts as the primary liaison between Sales, Customer Success, Marketing, and the Business Technology team that manages Seesaw’s Salesforce ecosystem. Reporting to the Director of Business Strategy & Operations, this role manages a team of three specialists embedded within the Business Technology team and is responsible for maintaining the operational health, governance, and scalability of Salesforce to ensure our revenue teams can execute efficiently and effectively. This role is highly collaborative and requires strong operational judgment, cross-functional communication, and a deep understanding of CRM-driven workflows in a SaaS environment.

Requirements

5+ years of experience in Revenue Operations, Sales Operations, or Business Operations within a SaaS or technology organization with a proven track record of driving operational excellence
2+ years of experience managing operational or systems-focused team members
Demonstrated experience owning CRM-driven GTM lifecycle and revenue operations processes, ideally within K-12 or other education-focused verticals
Strong hands-on experience and understanding of Salesforce’s full capabilities including reports, dashboards, and process automation
Strong organizational and project management skills with the ability to manage multiple operational initiatives and cross-functional requests simultaneously
Experience translating business needs into technical system requirements
Excellent communication skills with the ability to work effectively with technical teams, GTM leaders, and Finance partners
High attention to detail and a commitment to maintaining data integrity and operational reliability
Experience in both U.S. and international markets strongly preferred, with the ability to manage complex, multi-market operations

Nice To Haves

Salesforce Administrator certification or equivalent hands-on experience
Experience supporting both Sales and Customer Success operational workflows
Experience managing CRM data governance and reporting standards within a growing SaaS organization
Background in supporting SaaS GTM organizations with complex sales motions (e.g., multi-product, multi-region, or partner sales models)

Responsibilities

Partner with key stakeholders on Salesforce strategy for the GTM organization, including roadmap development, prioritization of requests, and alignment across teams
Partner with Business Technology to prioritize requests, manage backlog items, and coordinate releases
Establish and maintain Salesforce data governance standards, including data quality, security, access controls, and system scalability
Manage system change processes including documentation, testing, QA validation, and deployment coordination with Business Technology
Own the end-to-end GTM lifecycle architecture in Salesforce
Ensure Salesforce workflows accurately support sales pipeline management, renewals forecasting, customer lifecycle tracking, and expansion opportunities
Partner with internal operations and data teams to maintain a cohesive GTM systems architecture between Salesforce and other GTM systems (e.g., customer success platforms, marketing automation, analytics tools)
Support troubleshooting, user support, and operational issue resolution related to CRM workflows
Lead process mapping initiatives across Sales, Marketing, and Customer Success teams to ensure clear and scalable workflows
Identify operational bottlenecks across the revenue lifecycle and propose system or process improvements
Translate business needs into detailed Salesforce requirements and partner with Business Technology to implement solutions
Ensure consistent communication between GTM stakeholders and technical teams regarding system changes and operational updates
Support operational readiness for new GTM initiatives including pricing changes, product launches, and market expansions
Establish reporting standards and data structures that support consistent revenue reporting and operational visibility
Partner closely with Finance to ensure alignment between Salesforce data structures and revenue reporting logic
Ensure Salesforce data is reliable and structured appropriately for pipeline reporting, forecasting, renewals tracking, and performance measurement
Manage and develop a team of three responsible for Salesforce administration and GTM operational support
Prioritize operational requests against team workload to ensure timely resolution of system and process needs from GTM teams
Establish clear operational standards for documentation, system QA, and process consistency across the team
Provide coaching and development to grow the team’s expertise in revenue operations and CRM management