Manager, Sales Ops
About The Position
Staples is business-to-business. You’re what binds us together. Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and using best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. What you’ll be doing: Partner across Sales Leadership, and other key stakeholders to lead the strategic build of the Key Performance Indicator program. Work together closely with Sales and Sales effectiveness teams for gathering KPI program business requirements, aligning requirements to the sales process and evaluating effectiveness of KPI selections against expected selling outcomes. Interact with Sales VPs, Effectiveness, and Front Line Managers to develop and support coaching reports. Maintain KPI program reporting environment within PowerBI and continually seek new toolsets available to improve KPI program. Ensure KPI (and associated) reporting, analytics, and final deliverables are accurately completed, thoroughly vetted/validated, and approved according to established schedules and processes. Develop and enhance training materials and additional resources for the field to provide a comprehensive understanding of how their KPI program operates and is reported. Proactively identify areas in need of improvement; partner with stakeholders to craft resolutions, new processes, and impactful updates; and be accountable to develop and carry out long-term action plans. Participate in establishing and documenting best practices, templates, policies, and tools to promote greater consistency and expand and scale Staples capabilities.
Requirements
- Strong analytical and quantitative skills
- Experience in a fast-growing, dynamic organization
- Strong written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Excellent partnership, teamwork, and collaboration skills
- Strong meticulous attention to detail and a strong customer focus
- Solutions oriented
- Bachelor's degree in business, finance, and/or operations
- Experience in sales operations, sales effectiveness, program development, and build, analytics, and finance
Nice To Haves
- Experience with Anaplan and Salesforce
- Proficiency with Microsoft Office
- SQL Database (Snowflake) management, Alteryx, Power BI, Access DB, SFDC backend
Responsibilities
- Partner across Sales Leadership, and other key stakeholders to lead the strategic build of the Key Performance Indicator program.
- Work together closely with Sales and Sales effectiveness teams for gathering KPI program business requirements, aligning requirements to the sales process and evaluating effectiveness of KPI selections against expected selling outcomes.
- Interact with Sales VPs, Effectiveness, and Front Line Managers to develop and support coaching reports.
- Maintain KPI program reporting environment within PowerBI and continually seek new toolsets available to improve KPI program.
- Ensure KPI (and associated) reporting, analytics, and final deliverables are accurately completed, thoroughly vetted/validated, and approved according to established schedules and processes.
- Develop and enhance training materials and additional resources for the field to provide a comprehensive understanding of how their KPI program operates and is reported.
- Proactively identify areas in need of improvement; partner with stakeholders to craft resolutions, new processes, and impactful updates; and be accountable to develop and carry out long-term action plans.
- Participate in establishing and documenting best practices, templates, policies, and tools to promote greater consistency and expand and scale Staples capabilities.
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Salary range $94k - $100k
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
