Manager, SBA Loan Operations and Compliance

FIRST INTERNET BANK • Fishers, IN

2d • Onsite

About The Position

As the Manager, Small Business Administration (SBA) Loan Operations and Compliance you will lead a team and oversee the SBA Loan Servicing and Post-Closing Compliance teams while developing and implementing strategies to enhance efficiency, compliance, and scalability within the group. A key connection between loan origination and maturity, your position will develop strong professional relationships with leadership across the SBA continuum to ensure loans originate and are serviced in a quality based, SBA compliant, customer centric approach maximizing efficiency and return for the bank and an unbelievably positive experience for the customer.

Requirements

• A minimum of five years of direct experience in SBA operations is required.
• Excellent written and verbal communication skills.
• Interpersonal skills to interact effectively with all levels of employees, management, and third parties.
• Possesses excellent multi-tasking skills.
• Capability of working effectively under limited supervision.
• Ability to identify issues and opportunities and explore solutions.
• Ability to create and maintain a positive and cohesive teamwork environment.
• Ability to meet strict timelines and service level agreements.
• Strong PC skills required along with an ability to quickly learn new systems.

Nice To Haves

• Previous supervisory experience is highly preferred.
• A college degree in business or a paralegal certification is preferred.
• Prior experience with PCFS Loan Manager System preferred.

Responsibilities

• Supervise and support the SBA Loan Servicing and Post-Closing Compliance teams, ensuring timely and accurate completion of tasks and adherence to institutional KPI’s.
• Manage and maintain all post-closing processes and procedures related to loan onboarding, integration with the appropriate systems of record, securitization of collateral and other covenant related items, and review for compliance with internal and external guidelines.
• Coordinate across the SBA department on compliance issues and the loan servicing process.
• Provide end‑to-end leadership of the loan servicing lifecycle, from booking through secondary market transactions, ensuring accuracy, timeliness, and adherence to established procedures.
• Ensure the team maintains deep knowledge of servicing and closing requirements, including all Standard Operating Procedures (SOPs), regulatory expectations, and internal quality standards.
• Conduct quality checks and audits to maintain data integrity and compliance across multiple systems of record.
• Regularly review, recommend and implement efficiencies in workflow with all levels of SBA and bank maximizing productivity and increasing automation through data driven insights.
• Provide clear, consistent communication within the servicing team to ensure alignment on SOP updates, process changes, quality expectations, and resolution steps when issues arise.
• Provide feedback to origination functions regarding key findings during compliance reviews and the remediation actions needed in origination processes.
• Provide executive-level reporting on operational performance, compliance metrics, and strategic initiatives.
• Work with other peers and Senior level management to improve efficiency and the customer’s experience during the loan servicing and compliance process.
• Lead a team focused on accuracy, compliance, customer service and continuous improvement.
• Manage a workload that includes multi-tasking and the ability to prioritize any conflicting issues.
• Remain current on all pending and proposed regulatory changes affecting compliance and SBA SOP.
• Provide a high level of customer service to both internal and external customers.
• Collaborate with internal audit teams and external regulators to maintain strong compliance posture.
• Collaborate with internal and external technology teams to enhance the department’s core servicing systems, platforms, and workflows.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager