Manager, Scheduling & Examination Operations

Brock University

2d • Hybrid

About The Position

Reporting to Associate Director, Enrolment Operations & Policy, the Manager, Scheduling & Examination Operations provides institutional leadership and operational oversight for the development, planning, coordination, and delivery of the University’s academic timetable, examination schedules, and academic space allocation. The Manager collaborates with academic units and internal campus partners to support strategic enrolment planning, ensure regulatory compliance, and maintain a high-quality student learning environment. The Manager, Scheduling & Examination Operations provides leadership for the delivery of examinations to ensure all activities are conducted efficiently, securely, and in accordance with institutional standards.

Requirements

• An undergraduate degree in a relevant discipline (e.g., Education Administration, Business) or equivalent combination of education and experience
• Experience in academic scheduling, examinations, or related operations
• Demonstrated knowledge of University governance, academic regulations and academic structure and program requirements
• A strong understanding of University policies, procedures, guidelines and university systems and processes
• Understanding of Brock specific programs and how Scheduling database files/tables are connected to other areas of the university (such as Finance)
• Exceptional computer proficiency including MS Office, Workday, Excel, database, hardware, security, system testing, web solutions and support and troubleshooting of systems and software
• Strong project management and problem-solving skills
• Knowledge of accessibility and academic integrity standards
• Promotes and embodies inclusivity and respect within the workplace and the broader community
• Strong leadership and team management skills
• Ability to ensure accuracy in complex scheduling and examination processes

Responsibilities

• Provide institutional oversight of the operational use, assignment, and ongoing maintenance of academic teaching spaces
• Resolve complex academic scheduling conflicts that require interpretation of policy, balancing of institutional priorities, and coordination across academic and administrative units
• Maintain parameters and oversee accuracy of data for the allocation of academic space in alignment with University policies, collective agreements, Accessibility requirements, and physical space characteristics
• Act as the primary liaison with Facilities Management on academic space readiness, renovations, temporary closures, emergency adjustments, and long range space planning implications
• Develop and maintain comprehensive timetables for all programs and sessions (Fall/Winter, Spring, Summer), ensuring accuracy, conflict-free schedules, and adherence to quality standards for students and faculty
• Collaborate with academic departments to align schedules with curriculum requirements, faculty availability, and approved program structures
• Resolve requests for timetable changes that fall outside policy or are constrained by resources
• Manage scheduling adjustments related to course registration management, including enrollment limits, cancellations, late additions, and teaching space assignments controlled by the Registrar’s Office
• Facilitate initiatives to enhance scheduling systems and software (e.g., BrockDb) to improve efficiency, user experience, and enhance space efficiency
• Manage the planning and administration of all mid-term and final examinations, ensuring schedules are accurate and conflict-free
• Manage accommodations for students and coordinate with Student Accessibility Services to ensure exam schedules and space assignments support the effective delivery of accommodated examinations
• Lead the hiring, training, and management of examination invigilators (Head Invigilators, Distance Exam Invigilators, and Exam Invigilators)
• Ensure compliance with institutional policies, accreditation standards, privacy regulations, and COU guidelines
• Produce reports and analysis for senior leadership (Associate Director, Associate Registrar, AVPs) as required
• Negotiate and resolve competing space requests with academic administrators to balance resource use and student/faculty needs

Benefits

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Flexible Work Arrangements: Hybrid work schedule available
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager