Manager, Scientific Affairs Medical Information Scientific Engagement (SA MISE)

Johnson & Johnson Innovative Medicine•Titusville, NJ

1d•Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Medical Affairs Group Job Sub Function: Medical Writing Job Category: Professional All Job Posting Locations: Titusville, New Jersey, United States of America Job Description: J&J Innovative Medicine is recruiting for Manager, Scientific Affairs Medical Information Scientific Engagement (SA MISE) located in Titusville, New Jersey. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Position Summary The Manager, Scientific Affairs Medical Information Scientific Engagement (SA MISE) is responsible for engaging healthcare professionals (HCP) and other customers in high quality, personalized, cross-portfolio, scientific dialogue via an omnichannel approach. This position serves as a product and disease state expert, who engages in scientific exchange and provides responses to unsolicited customer inquiries utilizing scientific responses and presentations, literature searches, and other resources as needed. The Manager, SA MISE will provide support for US Customer escalation and voice-of-customer trends to internal stakeholders. Additionally, this role will continue to provide innovative solutions to optimize delivery of scientific information to customers. The Manager, SA MISE will be responsible for supporting the medical information booth at scientific meetings and providing after-hours phone coverage for emergency escalations on a rotating basis. The Manager, SA MISE will conduct training sessions for clinical skill development/internal processes, mentor MISE team members/fellows and participate in departmental initiatives.

Requirements

BS in Pharmacy or related science field
A minimum of 2-4 years in the healthcare field or pharmaceutical industry
Ability to verbally communicate scientific information to healthcare professionals
Ability to conduct literature analysis
Experience building on existing clinical foundation in pursuit of expertise in relevant therapeutic areas
Experience managing complexity and ability to work independently
Ability to collaborate with cross-functional partners/teams
Qualified to coach and mentor employees on a one-on-one basis as well as in a group
Strong computer skills (Microsoft Office)
Strong organizational skills

Nice To Haves

Advanced Degree (e.g. PharmD) - preferred
Drug Information or Clinical Residency/Fellowship - preferred
Medical writing experience
Knowledge in developing responses to scientific inquiries from healthcare professionals and/or consumers.
Experience in gathering voice of customer/customer insights

Responsibilities

Medical Information Request Handling & Escalation Support (60%) Ensures high quality, personalized, cross-portfolio scientific engagement with all customers to demonstrate product and disease area expertise.
Provides timely, accurate, thorough, and balanced scientific responses to unsolicited requests for information from internal and external customers consistent with regulatory guidelines and documentation standards with the Customer Relationship Management database.
Conducts literature analysis as needed.
Identifies, captures, and processes adverse events and product quality complaints following regulatory and company policies
Leads vendor support for US escalated customer inquiries
Conducts peer review of US one-off response(s) created
Clinical Quality Review & Scientific Training (10%) Ensures the highest standard of quality and compliance through clinical MISE quality assurance (QA) review and confirms robust medical information provided is accurate and consistent
Supports product and disease state-related scientific training
Manages scientific training content development as needed
Patient Scientific Content Creation & Voice of Customer Insights (10%) Develops and peer reviews scientific content for patients
Analyzes Voice of Customer data and identifies actionable insights to share with MISE leaders and internal partners to champion unmet data gap needs to accurately represent the voice of our most important stakeholder, our customers
Medical Information Booth Support at Scientific Meetings (10%) Provides Medical Information booth support at medical congresses, ensures participation in booth training, and completes all Medical Information booth support activities at the end of the congress
Projects & After-hours Support (10%): Leads/participates in departmental strategic projects and other ad-hoc activities as assigned by leadership to ensure process improvement
Provides after-hours medical information support for emergency phone calls related to Johnson and Johnson products

Benefits

employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours