Manager Security Command Center - Atrium Health's Carolinas Medical Center FT Days

Advocate Health and Hospitals Corporation • Charlotte, NC

1d • $48 - $71

About The Position

Major Responsibilities: Manages Security Operations Centers which provide expert monitoring of security systems to include surveillance, alarms (e.g. duress, burglary, abduction, etc.), and intercoms, receipt of service calls, dispatching officers, documenting incidents, maintaining command and control of Public Safety operations, and response to emergencies. The Manager ensures that staff are qualified and prepared to perform their duties, processes are sound, procedures are followed, and response meets service level agreements. Plans, directs, implements, and continually improves a comprehensive security program to protect people, information, and property in assigned locations, detect incidents when they occur, and react swiftly. Leads and participates in sensitive and complicated investigations of accidents, thefts, injuries, and other incidents.? Leads team members and contractors to compassionately and effectively perform their duties. Performs human resources responsibilities such as interview and selection of new team members, promotions, development, performance evaluations, compensation changes, resolution of team member concerns, corrective actions, and overall morale. Evaluates service needs, risks, and vulnerabilities regularly and makes appropriate adjustments. Develops, implements, evaluates, and continuously improves public safety operations that incorporates effective technical, operational, procedural, and physical/structural components. Ensures that the Centers work efforts are documented in accordance with requirements. Collects, reviews, and analyzes operational and performance metrics to make informed decisions and monitor quality. Develops and maintains collaborative relationships with executive team, department/unit directors and managers, physicians, team members, law enforcement, and first responders. Participates in planning committees, serves as an expert resource for consultation, and rounds on internal customers. Develops security awareness and a sense of site ownership among team members. Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Behaviors and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Requirements

• Driver license issued by the state of Illinois, or Driver license issued by the state of Wisconsin
• Bachelor's degree in criminal justice or related field.
• 5 years of experience in public safety, security, dispatch, operations center, or law enforcement department.
• Expert knowledge in security and public safety practices, procedures, and state/federal compliance.
• Effective written and oral communication, general administrative, and leadership skills.
• Conducting complex investigations, possesses critical thinking and analytic skills.
• Excellent word processing, spreadsheet, and presentation software skills
• Working knowledge of security systems such as video surveillance, access control, pediatric abduction alarm systems, etc.
• Demonstrated ability to exercise mature judgement and sound reasoning while maintaining calm, courteous, and tactful demeanor in dealing with team members, patients, and visitors.
• Demonstrated experience in quickly and accurately assessing dangerous and stressful situations and taking appropriate action

Responsibilities

• Manages Security Operations Centers which provide expert monitoring of security systems to include surveillance, alarms (e.g. duress, burglary, abduction, etc.), and intercoms, receipt of service calls, dispatching officers, documenting incidents, maintaining command and control of Public Safety operations, and response to emergencies.
• The Manager ensures that staff are qualified and prepared to perform their duties, processes are sound, procedures are followed, and response meets service level agreements.
• Plans, directs, implements, and continually improves a comprehensive security program to protect people, information, and property in assigned locations, detect incidents when they occur, and react swiftly.
• Leads and participates in sensitive and complicated investigations of accidents, thefts, injuries, and other incidents.
• Leads team members and contractors to compassionately and effectively perform their duties.
• Performs human resources responsibilities such as interview and selection of new team members, promotions, development, performance evaluations, compensation changes, resolution of team member concerns, corrective actions, and overall morale.
• Evaluates service needs, risks, and vulnerabilities regularly and makes appropriate adjustments.
• Develops, implements, evaluates, and continuously improves public safety operations that incorporates effective technical, operational, procedural, and physical/structural components.
• Ensures that the Centers work efforts are documented in accordance with requirements.
• Collects, reviews, and analyzes operational and performance metrics to make informed decisions and monitor quality.
• Develops and maintains collaborative relationships with executive team, department/unit directors and managers, physicians, team members, law enforcement, and first responders.
• Participates in planning committees, serves as an expert resource for consultation, and rounds on internal customers.
• Develops security awareness and a sense of site ownership among team members.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Behaviors and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager