Manager / Senior Manager, Marketing Operations

Soleno Therapeutics, Inc.•Redwood City, CA

4d•$140,000 - $185,000•Hybrid

About The Position

The Manager/Senior Manager, Marketing Operations role at Soleno requires a passionate, analytical, and collaborative individual focused on building and overseeing the programs and initiatives that support patient access for our product(s). This role will provide both strategic and tactical oversight in the development, implementation, and management of marketing operations in alignment with market needs and the patients we serve. This role will build highly collaborative working relationships with the broader Commercial Operations, Analytics, Marketing, and Legal/Regulatory. Externally, this role will work with various Tech, AOR, data and operations partners to successfully lead the operations plan execution. This role will report directly to the Associate Director, Commercial Operations.

Requirements

Undergraduate Degree and 7-9+ years of increasing experience in Biotech or Pharmaceutical industry with focus in marketing operations, commercial operations or related roles in life sciences.
Strong understanding of pharma marketing workflows, including MLR processes and regulatory requirements.
Experience managing marketing technology platforms and agency partners.
Ability to thrive in a start-up environment and prepared to assume roles and responsibilities outside of traditional job functions.
Hands on experience with DAM (Vault Promomats), CRM (Veeva Vault), Marketing automation (SFMC), and content management system.
Strong analytical mindset with the ability to translate data into actionable insights.
Excellent communication, project management, and stakeholder-management skills.
Strong customer orientation: a passion for patients and caregiver community.
Thrive on collaboration and ability to influence in a matrix environment.
Friendly, perseverant, flexible, collaborative and confident.
Strong results orientation and a sense of urgency to get things done.
Ability to work successfully in a dynamic, fast paced, team-oriented environment.
Travel – less than 20%.
Ability to work onsite 2-3 days per week.

Responsibilities

Champion the promotional materials medical, legal, regulatory (MLR) review process and support OPDP submissions; manage PRC SOP, meeting schedule, and plan / master tracker.
Manage PRC platform (Vault Promomats), working directly with external tech partner.
Provide insights and metrics on PRC operations.
Manage Promotional Materials Print, Pack and Ship requirements; collaborate with Marketing, Training, Advocacy and field teams to support on regional/national meetings / events.
Manage marketing materials storefront platform (UI, backend rules) and field / HQ users’ access.
Manage marketing materials inventory and provide insights into materials utilization.
Support in execution of Digital Marketing capabilities / operations (emails – marketing, RTEs, websites – branded and unbranded, content management system, consent etc.); support implementation, tracking and monitor adoption of digital content across all channels; work with commercial operations lead, marketing and privacy to establish appropriate content publishing and tagging mechanisms.
Support management of marketing tech platforms (CRM, campaign management, marketing automation etc.)
Support Omnichannel insights tracking and dashboard maintenance.
Support other initiatives as integration of speaker program data into sales and analytics systems; help track insights.
Ensure data integrity, governance, and alignment across marketing, sales, and analytics systems.
Lead all Marketing Operations vendor relationships that provide services and programs on behalf of Soleno.
Ensure internal and external policy compliance as it relates to Commercial operations, programs, and materials.
Provide insights and metrics on Operations performance trends.
Consistently execute multiple projects in an on time and on budget manner.
Other duties as assigned.