Manager, Social Media

Terminix•Memphis, TN

1d•Remote

About The Position

The Manager of Social Media is the operational leader and strategic architect of Rentokil Terminix's social media presence across all North American brands. This role transforms social from a content channel into a measurable growth engine, driving customer acquisition, brand trust, and community engagement through innovative organic and paid strategies. This role will lead the day-to-day performance, experimentation, and optimization of social platforms while partnering with internal and external stakeholders to ensure social is integrated into the broader marketing ecosystem and aligned with organization goals. With a focus on velocity, data, and cultural relevance, this role will build the systems, team capabilities, and creator networks that make social a competitive advantage for Rentokil Terminix.

Requirements

7–10 years of progressive social media marketing experience, with at least 3 years in a management role
Proven track record of driving business results through social media (not just engagement metrics)
Ability to connect social tactics to business outcomes; comfort with data, attribution, and ROI analysis
Deep hands-on expertise across major platforms (Facebook, Instagram, TikTok, LinkedIn, YouTube, etc.)
Strong experience with paid social media, including campaign management, optimization, and budget forecasting
Demonstrated success building and managing influencer/creator programs
Expert knowledge of social media management platforms (Sprinklr, Hootsuite, Sprout Social, etc.)
Strong understanding of social analytics tools and attribution methodologies
Experience with A/B testing frameworks and optimization strategies
Familiarity with creative production workflows and tools
Communicates effectively to all levels of internal audiences; drives communication cross-functionally
Strong project management and organization skills
Experience leading teams and developing talent
Takes ownership and drives initiatives forward with minimal oversight.
Ability to make data-driven decisions.
Thrives in a fast-changing environment and pivots quickly when needed.
Builds trust and productive relationships across the organization.
Takes responsibility for results and learns from setbacks.
Fosters a collaborative work environment with the ability to delegate to and educate direct reports.
Bachelor’s Degree - Marketing, Communications, or related field
No sponsorship or OPT available

Responsibilities

Own the end-to-end social media strategy, translating business objectives into platform-specific tactics that drive measurable results
Establish and track KPIs tied to business outcomes: lead generation, CAC efficiency, customer retention, and brand health
Develop quarterly social roadmaps with clear hypotheses, tests, and learning agendas
Monitor platform algorithm changes and emerging trends, rapidly adapting strategy to maintain competitive advantage
Lead the creation of high-performing organic content that balances brand storytelling with conversion-focused messaging
Build and manage community engagement strategies, including response protocols, DM-to-lead conversion, and reputation management
Oversee social listening and sentiment analysis, translating insights into actionable recommendations for the business
Ensure brand voice is consistent, authentic, and optimized for each platform's unique culture
Partner with performance marketing to develop integrated paid social strategies that complement organic efforts
Lead A/B testing frameworks for creative, messaging, targeting, and placement optimization
Manage paid social budget allocation and forecasting, demonstrating clear ROI
Identify and scale winning creative formats and audience segments
Build and manage relationships with social media influencers, brand partners, and content creators
Develop employee advocacy and brand ambassador programs, turning technicians and staff into authentic brand voices
Create toolkits and enablement resources that empower local teams to participate in social without fragmenting the brand
Vet and onboard external partners, managing contracts and performance expectations
Lead and develop a team of social media specialists, fostering a culture of experimentation, learning, and accountability
Partner with Brand, PR, Customer Care, Local Marketing, and Product teams to ensure social is integrated into key initiatives
Manage relationships with agencies and vendors, setting clear expectations and performance standards
Serve as the internal expert on social media best practices, educating stakeholders and building organizational fluency
Own the social media technology stack (e.g., Sprinklr, Hootsuite, Sprout Social) and ensure optimal utilization
Establish workflows, approval processes, and governance that enable speed without sacrificing quality
Build reporting dashboards that provide real-time visibility into performance and trends
Evaluate and implement new tools and platforms that enhance efficiency and effectiveness

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility