Manager, Software Engineering II

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking a Manager, Software Engineering II that will be an integral part of an engineering team responsible for planning, developing, testing, releasing, and supporting one or more Point of sale SW products and/or solutions. The Manager will lead a large team of direct reports, including programmers, technical project managers and software architects, towards the development and support of TGCS products. The Manager will also develop and nurture key relationships with product and program management, professional services, business partners, finance, procurement, and other groups to ensure the timely release of solutions that will fully satisfy demanding customer expectations. This position requires extensive people management experience and proven knowledge of software development processes to drive team activities with the understanding of requirements and business drivers for the new products and solutions.

Requirements

Bachelor's Degree in Computer Science with 10+ years of related, or equivalent experience.
Extensive experience in managing software development teams and projects.
Strong software developer/engineering background.
Excellent communication skills, both written and verbal.
Good analytic and logical problem-solving skills.
Possess a level of comfort to work “in the weeds” with technical software development teams, as well as at a portfolio level with high-level executives.
Strong collaborative and teamwork-oriented skills.
3 years minimum experience in Agile development.

Responsibilities

Managing all personnel aspects for their team including hiring, managing individual performance, compensation, job assignments, dealing with conflict, career building, coaching, etc.
The manager is responsible for managing the performance of their direct reports and taking immediate action when appropriate.
There could be exceptions but typically this role is expected to manage a large team of direct reports (usually 12 or more).
Managing the delivery of a broad scope of quality software releases ensuring product commitments are met with respect to quality, budget, and schedule.
A accountable for meeting development and supporting KPIs for their project/s and team.
Staffs and balances resources across their projects.
Assist with priorities, handle escalations, and support the needs of their team (manage/approve expenses, space and equipment planning, etc.).
The manager is expected to know how to code and conduct peer-reviewing the team’s work, on an as needed basis to train and develop. However,
Must be knowledgeable of the product architecture, feature function, product backlog, priorities, and product performance in the marketplace.
Promoting continuous process improvement and best software development practices across that will enable the development of innovative products.
The manager is accountable for the implementation of the SDLC according to organization standards.
Ensuring SDLC, ARB and Agile practices are applied and followed.
Addresses efficiency issues and improvements for this team.
Ensuring proper communication on deliverables as appropriate up through management levels within the organization.
Works with the product line group and head of Software Development to align our product roadmaps with our execution.
Managing the support of the products and acting as the single point of contact for all support activities and escalations.
Monitors the support backlog on a regular basis, acts as needed to support organization Service Level Agreements.
Fostering an environment of collaboration, trust, and accountability for departmental and cross-functional teams.