Manager, Software Engineering Management

ServiceNow • Santa Clara, CA

5h • Remote

About The Position

As an Engineering Manager (M3), you will lead a team of talented engineers within the TWF organization. This role combines technical leadership with people management, requiring strong communication skills and a strategic mindset to drive engineering excellence.
You will lead the team through a multi-quarter rollout of our in-house log storage solution across the ServiceNow ITOM AIOps customer base. You will manage a team of experienced engineers who are passionate about high-performance systems and value autonomy and speed.
This role requires someone who can balance the agility of a startup environment with the operational rigor of an enterprise platform.

Requirements

• 6–8+ years of software engineering experience, including 3–5 years in a remote management role with senior/staff engineers
• Strong technical background in distributed systems or databases and modern software development practices
• Experience managing in both startup and enterprise environments, able to establish structure without bureaucracy
• Excellent communication, leadership, and stakeholder management skills across remote and cross-functional contexts

Nice To Haves

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with Rust, Go, or systems programming languages

Responsibilities

• Lead and develop a team of senior engineers working on distributed systems
• Manage and mentor remote engineers, fostering growth and career development
• Promote a culture of collaboration, innovation, and continuous improvement
• Drive engineering delivery, navigating organizational processes while maintaining team velocity
• Build team culture that values both quality and speed
• Remove blockers and enable the team to do their best work
• Work cross-functionally with partner teams across the globe
• Lead the rollout of a critical log storage infrastructure across ServiceNow's entire AIOps customer base
• Power Health Log Analytics, enabling enterprises to detect and prevent IT outages through AI-driven anomaly detection
• Execute a multi-quarter rollout in 2026 with clear milestones as our solution becomes the foundation for ServiceNow's AIOPs platform
• Manage a high-performing distributed team of senior engineers who value technical excellence and autonomy
• Bring startup agility and Rust-based systems expertise to enterprise-scale impact
• Partner with leadership who provide strategic support while giving you autonomy to drive execution

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed