Manager, Software Engineering Management

ServiceNow • Santa Clara, CA

1d • Remote

About The Position

About the Team
The TWF Engineering team is responsible for building scalable, secure, and innovative solutions that power critical enterprise workflows. We focus on delivering high-quality products that enhance operational efficiency and customer experience.
ServiceNow's IT Operations Management (ITOM) platform delivers AI-powered observability to help enterprises reduce alert noise, prevent outages, and accelerate incident resolution. Our team is building a highly scalable Rust-based log database that powers Health Log Analytics (HLA), enabling predictive AIOps capabilities for proactive anomaly detection across IT infrastructure.
About the Role
As an Engineering Manager (M3), you will lead a team of talented engineers within the TWF organization. This role combines technical leadership with people management, requiring strong communication skills and a strategic mindset to drive engineering excellence.
You will lead the team through a multi-quarter rollout of our in-house log storage solution across the ServiceNow ITOM AIOps customer base. You will manage a team of experienced engineers who are passionate about high-performance systems and value autonomy and speed.
This role requires someone who can balance the agility of a startup environment with the operational rigor of an enterprise platform.
What you get to do in this role:

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6–8+ years of software engineering experience, including 3–5 years in a remote management role with senior/staff engineers
• Strong technical background in distributed systems or databases and modern software development practices
• Experience managing in both startup and enterprise environments, able to establish structure without bureaucracy
• Excellent communication, leadership, and stakeholder management skills across remote and cross-functional contexts

Nice To Haves

• Experience with Rust, Go, or systems programming languages

Responsibilities

• Lead and develop a team of senior engineers working on distributed systems
• Manage and mentor remote engineers, fostering growth and career development
• Promote a culture of collaboration, innovation, and continuous improvement
• Drive engineering delivery, navigating organizational processes while maintaining team velocity
• Build team culture that values both quality and speed
• Remove blockers and enable the team to do their best work
• Work cross-functionally with partner teams across the globe
• Lead the rollout of a critical log storage infrastructure across ServiceNow's entire AIOps customer base
• Power Health Log Analytics, enabling enterprises to detect and prevent IT outages through AI-driven anomaly detection
• Execute a multi-quarter rollout in 2026 with clear milestones as our solution becomes the foundation for ServiceNow's AIOPs platform
• Manage a high-performing distributed team of senior engineers who value technical excellence and autonomy
• Bring startup agility and Rust-based systems expertise to enterprise-scale impact
• Partner with leadership who provide strategic support while giving you autonomy to drive execution

Benefits

• For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed