Manager, Solutions Partner

PayPal • San Jose, CA

47d

About The Position

Actively participate in the technical discovery phase with customers to understand their needs and requirements. Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions. Record and review the solutioning process with the integration team to ensure technical and business requirements are met. Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.

Requirements

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• Experience in fraud and risk relating to ecommerce transactions and mitigation best practices.

Responsibilities

• Actively participate in the technical discovery phase with customers to understand their needs and requirements.
• Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
• Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
• Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.
• Responsible for maintaining records and documents associated with the engagement from Discovery, to post go live.
• Responsible for creating and maintaining documentation used with merchants.
• Will provide training to internal organizations on Risk and Fraud Management products, best practices and sales guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees