Manager, Strategy & Program Delivery

Salesforce•Chicago, IL

4d•Hybrid

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About our Team The Office of the Chief Operating and Financial Officer is seeking a Manager, Strategy & Program Delivery to lead Salesforce’s enterprise expansion programs. This role drives scalable, governed growth into new markets, ensuring every expansion is aligned, measurable, and executed with operational rigor. You will own the end-to-end management of geographic expansions. Your work will ensure that all expansions are planned, approved, and executed with full cross-functional readiness, and that outcomes are tracked against clear business cases. This is a hybrid role based in Chicago , Dallas, Indianapolis, Atlanta , EMEA with an expectation of being in-office 3 days per week for team collaboration.

Requirements

4+ years of experience managing complex, cross-functional projects—preferably within large-scale transformations
Experience working in a high-tech, SaaS, or software industry is strongly preferred
Solid understanding of project lifecycle, methodologies , and tools such as Smartsheet, JIRA, or equivalent
Strong organizational, problem-solving, and priority-setting skills
Ability to build and maintain effective relationships across functions and leadership levels
Strong written and verbal communication skills with attention to detail
Bachelor’s degree in a relevant field or equivalent experience
Proficiency in Google Workspace tools

Nice To Haves

Experience successfully managing geographic expansions
Proven success delivering enterprise-level transformation initiatives across people, process, and technology
High emotional intelligence with excellent facilitation, listening, and communication skills—both verbal and written
Able to work independently, navigate ambiguity, and manage multiple priorities effectively.
Natural collaborator and team builder who influences without authority
Innovative problem-solver who leverages data and insight to drive decisions
Familiarity with Salesforce Clouds and Tableau dashboards is a plus

Responsibilities

Lead the planning, execution, and delivery of large, complex cross-functional programs supporting Salesforce’s Enterprise transformation
Manage all aspects of the program lifecycle—including scope, schedule, budget, resources, risks, and issues
Partner closely with cross-functional teams to align on strategy, business needs, and delivery approach
Drive execution through consistent program governance, risk mitigation, and transparent communication
Facilitate recurring project and stakeholder meetings; track and escalate issues to leadership when needed
Own and maintain program-level reporting, including master project plans and risks and issues
Support onboarding of program team members and maintain documentation, artifacts, and shared channels