Manager, Technical Customer Success

NRC Health • Lincoln, NE

2d • $90,000 - $121,500 • Remote

About The Position

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.
Our associates. .
Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.
Think Boldly – we have big ideas and are empowered to “think like an owner.”
Fit your role and do what you love.
Grow and develop along a career path designed by you.
Feel Connected – our favorite thing about our workday is each other.
Support one another – no one says, “That’s not my job.”
Celebrate with each other at beer:30, virtual events, and company gatherings.
Be Understood – we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
Who we want
Does quality, accuracy and process efficiency keep you up at night and always a top priority in your work?
Do you have a knack for connecting with others and building strong relationships with those you work with?
Are you an overachiever who can manage multiple deadlines and projects while simultaneously managing a team of motivated associates?
Do you possess the ability to drive business strategy and implement plans to streamline processes?
Are you highly motivated by our mission and delivering world-class service to our clients?
What you will do
As the Manager, Technical Customer Success, you’ll be responsible for leading a team of Project Specialists and Analysts to ensure they are providing the highest quality experience to internal and external customers. This role is highly interactive with customers and internal teams, and includes establishing relationships, creating consistent processes, driving results within the contracted scope and managed budget expectations, developing, and implementing training programs and process documentation for team members, managing workflow optimization initiatives, and accurately forecasting and planning workload and resources. You’ll partner with Customer Strategy leadership to ensure seamless integration of the project teams, providing role clarity and support for the common goals. You ensure the Technical Customer Success team is properly staffed, appropriately trained, and aligned on metrics and deliverables.

Requirements

• Bachelor’s degree required
• 3 – 5 years’ experience in an operational and/or customer success environment
• Excellent verbal, written and interpersonal communication skills
• Strong organizational skills, ability to prioritize and attention to detail, accuracy and follow-through are essential

Nice To Haves

• Experience in the healthcare industry is strongly preferred

Responsibilities

• leading a team of Project Specialists and Analysts to ensure they are providing the highest quality experience to internal and external customers
• establishing relationships
• creating consistent processes
• driving results within the contracted scope and managed budget expectations
• developing, and implementing training programs and process documentation for team members
• managing workflow optimization initiatives
• accurately forecasting and planning workload and resources
• partnering with Customer Strategy leadership to ensure seamless integration of the project teams, providing role clarity and support for the common goals
• ensuring the Technical Customer Success team is properly staffed, appropriately trained, and aligned on metrics and deliverables

Benefits

• My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
• complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager