Manager, Theater Operations

San Manuel Band of Mission Indians•Highland, CA

2d•Onsite

About The Position

Reporting to the Director of Theater Operations, the Manager, Theater Operations is responsible for the day-to-day operations of the front of house and artist hospitality requirements by providing optimal guest experience and introducing initiatives to improve artist, guest and team member satisfaction based on established Yaamava’ Resort and Casino standards. Provides operational guidance to assure the smooth operation of shows and events, in addition to their involvement in planning, developing, and maintaining venue schedules to provide Best in Class service for performers, vendors, and team members while prioritizing the Tribe’s goals and priorities in a manner that reflects and upholds the Tribes vision, mission and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1) Serves as manager on duty during all events, ensuring a Best-in-Class entertainment experience and enterprise fulfillment. Manages event bookings and acts as the primary liaison with the artist crews and event organizers to determine event requirements for front of house and hospitality needs. Organizes and schedules staff based on event size and needs, while enforcing all security protocols. Oversees team member assignments for supervisors and hourly team members consisting of crowd control, VIP hosts, talent concierge, and ushers to support performers and on-site crews. Maintains venue cleanliness per safety standards and ensures preventative maintenance on all equipment for safe use by staff and guests. 2) Prepares all front of house elements by supplying entertainers and their teams, including blueprints, seating charts, ingress points, and merchandise locations. Advises tour management and contractors on space usage, special arrangements, building policies, and fire regulations. Coordinates front of house setup and operations, advances shows with tour security, and partners with Public Safety to ensure a secure and welcoming environment for artists, guests, staff, and vendors. Communicates daily run-of-show details, security protocols, and VIP arrivals. Advances all hospitality, hotel, travel, catering, and rider needs. 4) Collaborates with Property Marketing to execute guest-facing collateral. Leads training and execution of front of house emergency procedures in partnership with Public Safety. Enforces catering exclusivity by coordinating with Food & Beverage to meet artist and crew needs. Proactively identifies and resolves issues, supervises event operations, and addresses incidents with urgency to ensure guest and industry satisfaction. 5) Manages vendor relationships, maintains client files, and oversees venue inventory. Tracks and submits supply orders, ensures adequate stock levels, and inputs all costs into the reporting system to support successful nightly sales. 6) Keeps current with industry trends and standards. Works cross-functionally with internal departments to ensure smooth event execution and positive guest relations. Partners with Marketing to promote the venue and events through appropriate channels. 7) Performs other duties as assigned to support the eﬃcient operation of the department.

Requirements

Bachelor’s degree in Business Administration and/or related field required.
Minimum three (3) years of related work experience within a live events environment required.
Minimum three (3) years of supervisory experience required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Must possess experience in complex project management, focusing on the execution of a strategic plan for the successful operations for each event.
Experience managing highly functional departments including Food and Beverage, Hotel, Transportation, Security, and VIP Services.
Ability to create and develop unique guest offerings, delivering on a Best in Class expectation.
Basic understanding of live entertainment production and terminology required.
Familiarity with AXS or Ticketmaster entry scanning and protocols
Dependable, reliable, and punctual.
Ability to work assigned and varying shifts and complete responsibilities in a timely manner.
Ability to adapt and work effectively in various parts of the facility.
Ability to work in various climates based on the environment.
Work independently, exercising judgment and initiative with minimal supervision.
Maintain an effective working relationship with employees and others encountered through the course of employment.
Operate standard office equipment and personal computer(s) using MS-DOS, MS Windows, MS Excel, MS Outlook, MS Word and ticketing operating system(s).
Define problems, collect data, establish facts and draw conclusions.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Communicate effectively with others in both oral and written form.
Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.
Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
Must be personable and professional, capable of using caution and discretion in communication.
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Responsibilities

Serves as manager on duty during all events, ensuring a Best-in-Class entertainment experience and enterprise fulfillment.
Manages event bookings and acts as the primary liaison with the artist crews and event organizers to determine event requirements for front of house and hospitality needs.
Organizes and schedules staff based on event size and needs, while enforcing all security protocols.
Oversees team member assignments for supervisors and hourly team members consisting of crowd control, VIP hosts, talent concierge, and ushers to support performers and on-site crews.
Maintains venue cleanliness per safety standards and ensures preventative maintenance on all equipment for safe use by staff and guests.
Prepares all front of house elements by supplying entertainers and their teams, including blueprints, seating charts, ingress points, and merchandise locations.
Advises tour management and contractors on space usage, special arrangements, building policies, and fire regulations.
Coordinates front of house setup and operations, advances shows with tour security, and partners with Public Safety to ensure a secure and welcoming environment for artists, guests, staff, and vendors.
Communicates daily run-of-show details, security protocols, and VIP arrivals.
Advances all hospitality, hotel, travel, catering, and rider needs.
Collaborates with Property Marketing to execute guest-facing collateral.
Leads training and execution of front of house emergency procedures in partnership with Public Safety.
Enforces catering exclusivity by coordinating with Food & Beverage to meet artist and crew needs.
Proactively identifies and resolves issues, supervises event operations, and addresses incidents with urgency to ensure guest and industry satisfaction.
Manages vendor relationships, maintains client files, and oversees venue inventory.
Tracks and submits supply orders, ensures adequate stock levels, and inputs all costs into the reporting system to support successful nightly sales.
Keeps current with industry trends and standards.
Works cross-functionally with internal departments to ensure smooth event execution and positive guest relations.
Partners with Marketing to promote the venue and events through appropriate channels.
Performs other duties as assigned to support the eﬃcient operation of the department.